World Bank Procurement-Related Complaint Procedure

The procedures for making a procurement-related complaint are detailed in the “Procurement Regulations for IPF Borrowers (Annex III)”, which can be accessed at www.worldbank.org/procurement.

If a Bidder wishes to make a procurement-related complaint, the Bidder shall submit its complaint following these procedures in writing (by the quickest means available, such as by email or fax),

To:

Attention:             Principal Secretary, Ministry of Health

Address:             Ministry of Health

Afya House, Cathedral Road

Nairobi

Floor                    6^th Floor

Room number:    Room 611

City:                     Nairobi

Country:              Kenya

Email:                  ps@health.go.ke

With copy to The Project Manager, COVID Project:

Email:                  admin@cherproject.com

In summary, a Procurement-related Complaint may challenge any of the following:

1. The Terms of the Bidding Documents;
2. The Employer’s decision to exclude a Bidder from the procurement process prior to the award of contract; and
3. The Employer’s decision to award the contract.