REPUBLIC OF KENYA

Compliments/Complaints

For any Complaints or Compliments, please fill in the form below;

 

  • Complaints Management for the Ministry of Health

  • Complaint Handling Procedure

  • Complaints lodging form

    The procedures for making a Procurement-related Complaint are detailed in the “Procurement Regulations for IPF Borrowers (Annex III).”, which can be accessed at www.worldbank.org/procurement.

    If a Bidder wishes to make a Procurement-related Complaint, the Bidder shall submit its complaint following these procedures, in Writing (by the quickest means available, such as by email or fax), to:

    Attention:                               Principal Secretary, Ministry of Health ,

    Address:                                Ministry of Health

                                                  Afya House, Cathedral Road

                                                  Nairobi

    Floor/ Room number:          6th   Floor, Room 611

    City:                                        Nairobi, Kenya

    Country:                                 Kenya

    Email:                                    pshealth@health.go.ke

    With copy to Project Manager, COVID Project: Email:  admin@cherproject.com

     

    In summary, a Procurement-related Complaint may challenge any of the following:

    1. The terms of the Bidding Documents;
    2. The Employer’s decision to exclude a Bidder from the procurement process prior to the award of contract; and
    3. The Employer’s decision to award the contract, the terms of the Bidding Documents.
    4. The Employer’s decision to exclude a Bidder from the procurement process prior to the award of contract; and
    5. The Employer’s decision to award the contract.

Contact Us

Ministry of Health,
Afya House, Cathedral Road,
P.O. Box:30016–00100, Nairobi, Kenya.

Telephone: +254-20-2717077
Email: ps@health.go.ke