Service Delivery Charter

CITIZEN’S SERVICE DELIVERY CHARTER

NO		SERVICES	REQUIREMENT TO OBTAIN THE SERVICES	RESPONSIBILITY		COST	TIMELINE
1		Response to verbal enquires (Reception Desk)	Specify the nature of enquiry National ID	Directorate of Administration		Free	Five minutes
2		Response to written correspondence	Email	Department of Administration Communications Unit		Free	One day
			Social Media (Twitter, Facebook, and You Tube)	Department of Administration Communications Unit		Free	One day
			Letters	Department of Administration		Free	Up to 7 days
3		Respond to telephone calls (landline)	Make a call	Department of Administration		Free	Within 3 rings
4		Attend to public complaints and provide feedback	Physical visit to office	Department of Administration and Communications Unit		Free	Up to 1 day
4		Attend to public complaints and provide feedback	Written communication	Department of Administration and Communications Unit		Free	Up to 14 days
5		Access & Provision of Information	 Written request	Department of Administration, Communications Unit and Department of Legal Affairs Unit		Free	Up to 14 days
6		Provision of conducive, safe and secure Work Environment	 Adequate working resources  Cooperation and vigilance	Department of Administration and Department of Human Resource Management and Development		Free	Continuous
7		Performance reporting	 Performance targets  Performance evaluation reports  Performance contract	Department of Central Planning and Project Monitoring		Free	Quarterly and Annually
		Human Resource Development (Training)	 Submit application and Admission letter  Meet requirements set	Department of Human Resource Management and Development		As per fee structure	1 month
		Internship and Attachment	 Receive & deploy PSC interns Submit reports on deployed interns to PSC Submit application for attachment  Meet requirements set	Department of Human Resource Management and Development		Free	Up to 14 days
		Human Resource Management Services	 Written reports/request  Meet requirements set	Department of Human Resource Management and Development		Free	Up to 14 days
		Employee benefits and remuneration Personnel records management	Upto date individuals’ documents and Biodata Meet requirements set	Department of Human Resource Management and Development		Free	Up to 5 days
		Employee services awards and recognition	Reports on performance, achievement, creativity and innovation Citation	Department of Human Resource and Development Department of Administration		Free	Annually
		Access to Ministry tenders	 Supplier to register in the IFMIS supplier portal and e-government supplier portal Prequalification Application	Department of Supply Chain Management		Free	1 day
		Notification of Bid outcomes	Access to e-procurement portal for notification	Department of Supply Chain Management		Free	1 day
		Processing of payments to suppliers	 Invoice, Purchase Order, delivery documents  Valid KRA pin and VAT/ Tax compliance certificate where applicable  Relevant Documentation	Department of Finance and, Accounts		Free	Up to 14 days
		Disposal of Obsolete Stores	Submission of bids	Department of Supply Chain Management		Free	60 days from the date of advertisement
		Preparation, presentation and submission of MTEF budget	 Public participation	Department of Finance and, Planning		Free	By end of December every year.
	8	Electronic access to the Ministry’s services and information	 Log in to the Ministry’s website	Department of ICT		Free	Immediate
	9	Parliamentary and Legal Services Compilation and submission of Parliamentary Responses	Parliamentary Queries	Department of Administration		Free	Up to 5 days or as stipulated
	10	Respond to legal issues	Legal suits and notices	Legal Affairs Unit Department of Administration		Free	Up to 7 days or as stipulated
	11	Anti-Corruption Provide information on corruption allegations	Written request for information needed	Departments of Administration and Legal Affairs	Free		Up to 3 days
	12	Public Communication Services  News letters  Media briefing  Proactive disclosure	 On request  Access to media channels  MOH website  Social media (twitter, Facebook)	Public Communications Unit	Free		Up to 10 minutes
	13	Government Policies Formulate and disseminate Government Policies	 Stakeholders Participation and inputs to policies  Access Ministry website  Access to electronic and print media  Enquire from MOH Public Communication Unit	Directorate of Family Health Directorate of Curative and Nursing Services Directorate of Health Products and Technologies Directorate of Health Finance, Digital Health. Policy and Research	Free		Up to 6 months
	14	Government Standards, Regulations and Guidelines : Formulate, review and disseminate Health Sector standards and guidelines	 Stakeholders Participation  Access Ministry website  Access to electronic and print media  Enquire from MOH Public Communication Office	Directorate of Family Health Directorate of Curative and Nursing Services Directorate of Health Products and Technologies Directorate of Health Finance, Digital Health. Policy and Research	Free		Up to 6 months
	15	Forensic and Pathology Services	Submission of Request Forms Court Orders Specimens	Directorate of Curative and Nursing Services	Free		Up to 14 days or as stipulated
	16	Research Standards and Development	Request for permit to conduct Research in Health Facilities	Directorate of Health Finance, Digital Health, Policy and Research	Free		Up to 21 days
			Request for permit to access Ministry’s data for research purposes/Conduct health research in Kenya -IRB/ERC approval from Kenya -NACOSTI research permit -The full fresearch protocol -Data collection tools to be used Consent when dealing with human subjects	Directorate of Health Finance, Digital Health, Policy and Research	Free		Up to 21 days
			Request for permit to transfer human specimen samples for research Request letter to DG from Kenyan PI Request letter from receiving institution/receiving person details Material transfer agreement (MTA) signed by both parties NACOSTI letter -IRB/ERC approval from Kenya Stamped full study protocol by IRB/ERC Purpose of material transfer	Directorate of Health Finance, Digital Health, Policy and Research	Free		Up to 21 days
	17	Capacity building of Counties	 Request from Counties  Health need(s)	Directorate of Family Health Directorate of Curative and Nursing Services Directorate of Health Products and Technologies Directorate of Health Finance, Digital Health. Policy and Research Department of Central Planning and Project Monitoring	Free		1 month
	18	Blood Transfusion Services	Requisition for Blood by hospitals	Directorate of Blood Transfusion Services	Free		30 Minutes
	19	Tax exemption	Application with relevant documents	Department of Administration	Free		Up to 5 days
	20	Vetting for Income Tax Exemption	Request for vetting from NCPWD Completed Disability Medical Assessment form. Consultant/ Specialist medical report where necessary	Directorate of Curative and Nursing Services	Free		Up to 30 days
	21	Second Opinion for extension of service by PSC	Request for Second opinion by PSC Completed Disability Medical Assessment form. Consultant/ Specialist medical report where necessary	Directorate of Curative and Nursing Services	Free		Up to 30 days
	22	Appeal For Disability Medical Assessment	Request for re- assessment by the client Completed Disability Medical Assessment form. Consultant/ Specialist medical report where necessary	Directorate of Curative and Nursing Services	Free		Up to 30 days
	23	Application for government import permits for Health Products and Technologies	Timely communication and provision of required documentation.	Directorate of Health Products and Technologies.	Free		10 days
	24	Assessment of suitability for registration of TCIM practitioners	Submission of credentials, scope of practice, academic and professional certificates, and any other relevant supporting documentation	Directorate of Health Products and Technologies.	Free		Up to 14 days
	25	Recruitment	Application with relevant documents	Department of Human Resource and Development	Free		Up to 21 days

“COMMITMENT TO COURTESY AND EXCELLENCE IN SERVICE DELIVERY”

Any services that do not conform to the above standards or any officer who does not adhere to and/or does not live up to commitment to courtesy and excellence in the service delivery should be reported to:

The Principal Secretary

State Department for Medical Services,

Afya House Cathedral Road

P.O. Box 30016 – 00100

Nairobi, Kenya

Email: ps.medical@health.go.ke

http://www.health.go.ke

The Commission Secretary/Chief Executive Officer

Commission on Administrative Justice

West End Towers, 2^nd Floor, Waiyaki Way,

P.O. Box 20414-00200 Nairobi

Tel: +254 (0) 20 2270000/2303000

Email: complain@ombudsman.go.ke

HATI YA UTOAJI HUDUMA KWA RAIA

NA.	HUDUMA	MAHITAJI YA KUPATA HUDUMA	IDARA/KITENGO HUSIKA	GHARAMA	MUDA
1	Majibu kwa maswali yalioulizwa moja kwa moja (Dawati la Mapokezi)	Bainisha asili ya swali Kitambulisho cha Taifa	Idara ya Utawala	Bila Malipo	Dakika tano
2	Majibu kwa mawasiliano ya maandishi – Barua pepe	Barua pepe	Idara ya Utawala na Kitengo cha Mawasiliano	Bila Malipo	Siku moja
	Majibu kwa mawasiliano ya maandishi – Mitandao ya Kijamii (Twitter, Facebook, YouTube)	Mitandao ya kijamii	Idara ya Utawala na Kitengo cha Mawasiliano	Bila Malipo	Siku moja
	Majibu kwa mawasiliano ya maandishi – Barua	Barua	Idara ya Utawala	Bila Malipo	Hadi siku 7
3	Kujibu simu za mezani	Piga simu	Idara ya Utawala	Bila Malipo	Ndani ya milio 3
4	Kushughulikia malalamiko ya umma – Kutembelea ofisi	Ziara ya ofisi	Idara ya Utawala na Kitengo cha Mawasiliano	Bila Malipo	Hadi siku 1
	Kushughulikia malalamiko ya umma – Mawasiliano ya maandishi	Mawasiliano ya maandishi		Bila Malipo	Hadi siku 14
5	Upatikanaji na Utoaji wa Taarifa	Ombi la maandishi	Idara ya Utawala, Kitengo cha Mawasiliano na Idara ya Mambo ya Kisheria	Bila Malipo	Hadi siku 14
6	Mazingira Salama ya Kazi	Rasilimali za kutosha za kazi Ushirikiano na uangalifu	Idara ya Utawala na Idara ya Usimamizi wa Rasilimali Watu	Bila Malipo	Endelevu
7	Ripoti za Utendaji	Malengo ya utendaji Taarifa za tathmini Mikataba ya utendaji	Idara ya Mipango ya Kati na Ufuatiliaji wa Miradi	Bila Malipo	Kila robo na Kila mwaka
	Maendeleo ya Rasilimali Watu (Mafunzo)	Ombi na barua ya udahili Kutimiza mahitaji	Idara ya Usimamizi wa Rasilimali Watu	Kulingana na muundo wa ada	Mwezi 1
	Internship na Kushikamana	Kupokea na kusambaza washirika wa PSC Kuwasilisha taarifa Ombi la kushikamana Kutimiza mahitaji	Idara ya Usimamizi wa Rasilimali Watu	Bila Malipo	Hadi siku 14
	Huduma za Usimamizi wa Rasilimali Watu	Maombi ya maandishi Kutimiza mahitaji	Idara ya Usimamizi wa Rasilimali Watu	Bila Malipo	Hadi siku 14
	Faida na Malipo ya Wafanyakazi / Usimamizi wa Kumbukumbu	Nyaraka za sasa za mtu binafsi Kutimiza mahitaji	Idara ya Usimamizi wa Rasilimali Watu	Bila Malipo	Hadi siku 5
	Tuzo na Utambuzi kwa Wafanyakazi	Taarifa za utendaji na ubunifu Hati ya sifa	Idara ya Rasilimali Watu na Utawala	Bila Malipo	Kila mwaka
	Upatikanaji wa Zabuni za Wizara	Sajili kwenye mfumo wa IFMIS Usajili wa awali Ombi	Idara ya Usimamizi wa Ugavi	Bila Malipo	Siku 1
	Taarifa za Matokeo ya Zabuni	Upatikanaji wa mfumo wa manunuzi ya kielektroniki	Idara ya Usimamizi wa Ugavi	Bila Malipo	Siku 1
	Usindikaji wa Malipo kwa Wasambazaji	Ankara, Agizo la Ununuzi, nyaraka za uwasilishaji Nambari halali ya KRA Nyaraka husika	Idara ya Fedha na Akaunti	Bila Malipo	Hadi siku 30
	Utupaji wa Hifadhi Zilizopitwa na Wakati	Uwasilishaji wa zabuni	Idara ya Usimamizi wa Ugavi	Bila Malipo	Siku 60 tangu tarehe ya tangazo
	Maandalizi na Uwasilishaji wa Bajeti ya MTEF	Ushiriki wa umma	Idara ya Fedha na Mipango	Bila Malipo	Mwishoni mwa Desemba kila mwaka
8	Upatikanaji wa Kielektroniki wa Huduma na Taarifa	Ingia kwenye tovuti ya Wizara	Idara ya TEHAMA	Bila Malipo	Mara moja
9	Huduma za Kisheria na Bunge – Kuandaa na Kuwasilisha Majibu ya Bunge	Maswali ya Bunge	Idara ya Utawala	Bila Malipo	Hadi siku 5 au kama ilivyoainishwa
10	Kujibu Masuala ya Kisheria	Kesi za kisheria na arifa	Kitengo cha Mambo ya Kisheria na Idara ya Utawala	Bila Malipo	Hadi siku 7 au kama ilivyoainishwa
11	Kupambana na Ufisadi – Kutoa Taarifa za Ufisadi	Ombi la maandishi la taarifa	Idara za Utawala na Mambo ya Kisheria	Bila Malipo	Hadi siku 3
12	Huduma za Mawasiliano ya Umma (Barua za Habari, Mikutano ya Vyombo vya Habari, Ufafanuzi wa Makusudi)	Kwa ombi Upatikanaji wa njia za vyombo vya habari Tovuti ya MOH Mitandao ya kijamii	Kitengo cha Mawasiliano ya Umma	Bila Malipo	Hadi dakika 10
13	Sera za Serikali – Kuunda na Kusambaza	Ushiriki wa wadau Upatikanaji wa tovuti ya Wizara Vyombo vya habari vya kielektroniki na vya kuchapishwa Ombi kutoka Kitengo cha Mawasiliano ya MOH	Idara ya Afya ya Familia Idara ya Huduma za Tiba Idara ya Bidhaa na Teknolojia za Afya Idara ya Fedha za Afya, Afya ya Dijiti, Sera na Utafiti	Bila Malipo	Hadi miezi 6
14	Viwango, Kanuni na Mwongozo wa Serikali – Kuunda, Kupitia na Kusambaza	Ushiriki wa wadau Tovuti ya Wizara Vyombo vya habari Ombi kutoka Ofisi ya Mawasiliano ya MOH	Idara ya Afya ya Familia Idara ya Huduma za Tiba Idara ya Bidhaa na Teknolojia za Afya Idara ya Fedha za Afya, Afya ya Dijiti, Sera na Utafiti	Bila Malipo	Hadi miezi 6
15	Huduma za Uchunguzi wa Kimaiti na Dawa ya Kimaiti	Uwasilishaji wa Fomu za Ombi Amri za Mahakama Sampuli	Idara ya Huduma za Tiba na Uuguzi	Bila Malipo	Hadi siku 14 au kama ilivyoainishwa
16	Utafiti na Maendeleo – Ruhusa ya kufanya utafiti katika vituo vya afya	Ombi la ruhusa	Idara ya Fedha za Afya, Afya ya Dijiti, Sera na Utafiti	Bila Malipo	Hadi siku 21
	Utafiti na Maendeleo – Ruhusa ya kupata data ya Wizara kwa madhumuni ya utafiti	Ombi la ruhusa	Idara ya Fedha za Afya, Afya ya Dijiti, Sera na Utafiti	Bila Malipo	Hadi siku 21
	Utafiti na Maendeleo – Ruhusa ya kupeleka sampuli za kibiolojia nje ya nchi	Ombi la ruhusa	Idara ya Fedha za Afya, Afya ya Dijiti, Sera na Utafiti	Bila Malipo	Hadi siku 21
17	Ujenzi wa Uwezo kwa Kaunti	Ombi kutoka Kaunti Mahitaji ya afya	Idara ya Afya ya Familia Idara ya Huduma za Tiba Idara ya Bidhaa na Teknolojia za Afya Idara ya Fedha za Afya, Afya ya Dijiti, Sera na Utafiti Idara ya Mipango ya Kati na Ufuatiliaji wa Miradi	Bila Malipo	Mwezi 1
18	Huduma za Utiaji Damu	Hati ya kuomba damu kutoka hospitali	Idara ya Huduma za Utiaji Damu	Bila Malipo	Dakika 30
19	Msamaha wa Kodi	Ombi pamoja na nyaraka husika	Idara ya Utawala	Bila Malipo	Hadi siku 5
20	Ukaguzi kwa Msamaha wa Kodi ya Mapato	Ombi la ukaguzi kutoka NCPWD Formu iliyokamilika ya tathmini ya ulemavu wa kimatibabu Ripoti ya daktari mshauri/mtaalamu inapohitajika	Idara ya Huduma za Tiba na Uuguzi	Bila Malipo	Hadi siku 30
21	Maoni ya Pili kwa Upanuzi wa Huduma na PSC	Ombi la maoni ya pili kutoka PSC Formu iliyokamilika ya tathmini ya ulemavu wa kimatibabu Ripoti ya daktari mshauri/mtaalamu inapohitajika	Idara ya Huduma za Tiba na Uuguzi	Bila Malipo	Hadi siku 30
22	Rufaa ya Tathmini ya Kimatibabu ya Ulemavu	Ombi la tathmini upya na mteja Formu iliyokamilika ya tathmini ya ulemavu wa kimatibabu Ripoti ya daktari mshauri/mtaalamu inapohitajika	Idara ya Huduma za Tiba na Uuguzi	Bila Malipo	Hadi siku 30
23	Uajiri	Ombi pamoja na nyaraka husika	Idara ya Rasilimali Watu na Maendeleo	Bila Malipo	Hadi siku 21

"AHADI YA HESHIMA NA UBORA KATIKA UTOAJI WA HUDUMA"

Huduma yoyote isiyokidhi viwango hapo juu au afisa yeyote asiyezingatia ahadi ya heshima na ubora wa utoaji huduma aripotiwe kwa:

Katibu Mkuu wa Idara ya Serikali kwa Huduma za Matibabu

Afya House, Cathedral Road

S.L.P. 30016 – 00100 Nairobi, Kenya

Barua pepe: ps.medical@health.go.ke

http://www.health.go.ke

Katibu wa Tume / Mkurugenzi Mtendaji

Tume ya Haki ya Utawala

West End Towers, Ghorofa ya 2, Waiyaki Way

S.L.P. 20414-00200 Nairobi

Simu: +254 (0) 20 2270000/2303000

Barua pepe: complain@ombudsman.go.ke

STATE DEPARTMENT FOR MEDICAL SERVICES

⠠⠎⠠⠞⠠⠁⠠⠞⠠⠑⠀⠠⠙⠠⠑⠠⠏⠠⠁⠠⠗⠠⠞⠠⠍⠠⠑⠠⠝⠠⠞⠀⠠⠋⠠⠕⠠⠗⠀⠠⠍⠠⠑⠠⠙⠠⠊⠠⠉⠠⠁⠠⠇⠀⠠⠎⠠⠑⠠⠗⠠⠧⠠⠊⠠⠉⠠⠑⠠⠎

CITIZEN'S SERVICE DELIVERY CHARTER

⠠⠉⠠⠊⠠⠞⠠⠊⠠⠵⠠⠑⠠⠝⠠⠎⠀⠠⠎⠠⠑⠠⠗⠠⠧⠠⠊⠠⠉⠠⠑⠀⠠⠙⠠⠑⠠⠇⠠⠊⠠⠧⠠⠑⠠⠗⠠⠽⠀⠠⠉⠠⠓⠠⠁⠠⠗⠠⠞⠠⠑⠠⠗

VISION

High-quality, equitable and sustainable medical care for all Kenyans.

⠠⠧⠊⠎⠊⠕⠝⠒⠀⠠⠓⠊⠛⠓⠤⠟⠥⠁⠇⠊⠞⠽⠂⠀⠑⠟⠥⠊⠞⠁⠃⠇⠑⠀⠁⠝⠙⠀⠎⠥⠎⠞⠁⠊⠝⠁⠃⠇⠑⠀⠍⠑⠙⠊⠉⠁⠇⠀⠉⠁⠗⠑⠀⠋⠕⠗⠀⠁⠇⠇⠀⠠⠅⠑⠝⠽⠁⠝⠎⠲

NOTE: Each row shows English text followed by its Braille Unicode equivalent (Grade 1 / Uncontracted Braille).

This document displays Braille Unicode characters for on-screen reference. Physical embossing requires specialist Braille embossing software and hardware.

NO. ⠠⠝⠕⠲	SERVICES ⠠⠎⠑⠗⠧⠊⠉⠑⠎	REQUIREMENTS ⠠⠗⠑⠟⠥⠊⠗⠑⠍⠑⠝⠞⠎	RESPONSIBILITY ⠠⠗⠑⠎⠏⠕⠝⠎⠊⠃⠊⠇⠊⠞⠽	COST ⠠⠉⠕⠎⠞	TIMELINE ⠠⠞⠊⠍⠑⠇⠊⠝⠑
1 ⠼⠁	Response to verbal enquiries (Reception Desk) ⠠⠗⠑⠎⠏⠕⠝⠎⠑⠀⠞⠕⠀⠧⠑⠗⠃⠁⠇⠀⠑⠝⠟⠥⠊⠗⠊⠑⠎⠀⠐⠣⠠⠗⠑⠉⠑⠏⠞⠊⠕⠝⠀⠠⠙⠑⠎⠅⠐⠜	Specify nature of enquiry National ID ⠠⠎⠏⠑⠉⠊⠋⠽⠀⠝⠁⠞⠥⠗⠑⠀⠕⠋⠀⠑⠝⠟⠥⠊⠗⠽ ⠠⠝⠁⠞⠊⠕⠝⠁⠇⠀⠠⠊⠠⠙	Directorate of Administration ⠠⠙⠊⠗⠑⠉⠞⠕⠗⠁⠞⠑⠀⠕⠋⠀⠠⠁⠙⠍⠊⠝⠊⠎⠞⠗⠁⠞⠊⠕⠝	Free ⠠⠋⠗⠑⠑	Five minutes ⠠⠋⠊⠧⠑⠀⠍⠊⠝⠥⠞⠑⠎
2 ⠼⠃	Response to written correspondence - Email ⠠⠗⠑⠎⠏⠕⠝⠎⠑⠀⠞⠕⠀⠺⠗⠊⠞⠞⠑⠝⠀⠉⠕⠗⠗⠑⠎⠏⠕⠝⠙⠑⠝⠉⠑⠀⠤⠀⠠⠑⠍⠁⠊⠇	Email ⠠⠑⠍⠁⠊⠇	Dept of Administration & Communications Unit ⠠⠙⠑⠏⠞⠀⠕⠋⠀⠠⠁⠙⠍⠊⠝⠊⠎⠞⠗⠁⠞⠊⠕⠝⠀⠯⠀⠠⠉⠕⠍⠍⠥⠝⠊⠉⠁⠞⠊⠕⠝⠎⠀⠠⠥⠝⠊⠞	Free ⠠⠋⠗⠑⠑	One day ⠠⠕⠝⠑⠀⠙⠁⠽
	Response - Social Media (Twitter, Facebook, YouTube) ⠠⠗⠑⠎⠏⠕⠝⠎⠑⠀⠤⠀⠠⠎⠕⠉⠊⠁⠇⠀⠠⠍⠑⠙⠊⠁⠀⠐⠣⠠⠞⠺⠊⠞⠞⠑⠗⠂⠀⠠⠋⠁⠉⠑⠃⠕⠕⠅⠂⠀⠠⠽⠕⠥⠠⠞⠥⠃⠑⠐⠜	Social Media ⠠⠎⠕⠉⠊⠁⠇⠀⠠⠍⠑⠙⠊⠁	Dept of Administration & Communications Unit ⠠⠙⠑⠏⠞⠀⠕⠋⠀⠠⠁⠙⠍⠊⠝⠊⠎⠞⠗⠁⠞⠊⠕⠝⠀⠯⠀⠠⠉⠕⠍⠍⠥⠝⠊⠉⠁⠞⠊⠕⠝⠎⠀⠠⠥⠝⠊⠞	Free ⠠⠋⠗⠑⠑	One day ⠠⠕⠝⠑⠀⠙⠁⠽
	Response - Letters ⠠⠗⠑⠎⠏⠕⠝⠎⠑⠀⠤⠀⠠⠇⠑⠞⠞⠑⠗⠎	Letters ⠠⠇⠑⠞⠞⠑⠗⠎	Dept of Administration ⠠⠙⠑⠏⠞⠀⠕⠋⠀⠠⠁⠙⠍⠊⠝⠊⠎⠞⠗⠁⠞⠊⠕⠝	Free ⠠⠋⠗⠑⠑	Up to 7 days ⠠⠥⠏⠀⠞⠕⠀⠼⠛⠀⠙⠁⠽⠎
3 ⠼⠉	Respond to telephone calls (landline) ⠠⠗⠑⠎⠏⠕⠝⠙⠀⠞⠕⠀⠞⠑⠇⠑⠏⠓⠕⠝⠑⠀⠉⠁⠇⠇⠎⠀⠐⠣⠇⠁⠝⠙⠇⠊⠝⠑⠐⠜	Make a call ⠠⠍⠁⠅⠑⠀⠁⠀⠉⠁⠇⠇	Dept of Administration ⠠⠙⠑⠏⠞⠀⠕⠋⠀⠠⠁⠙⠍⠊⠝⠊⠎⠞⠗⠁⠞⠊⠕⠝	Free ⠠⠋⠗⠑⠑	Within 3 rings ⠠⠺⠊⠞⠓⠊⠝⠀⠼⠉⠀⠗⠊⠝⠛⠎
4 ⠼⠙	Attend to public complaints - Physical visit ⠠⠁⠞⠞⠑⠝⠙⠀⠞⠕⠀⠏⠥⠃⠇⠊⠉⠀⠉⠕⠍⠏⠇⠁⠊⠝⠞⠎⠀⠤⠀⠠⠏⠓⠽⠎⠊⠉⠁⠇⠀⠧⠊⠎⠊⠞	Visit office ⠠⠧⠊⠎⠊⠞⠀⠕⠋⠋⠊⠉⠑	Dept of Administration & Communications Unit ⠠⠙⠑⠏⠞⠀⠕⠋⠀⠠⠁⠙⠍⠊⠝⠊⠎⠞⠗⠁⠞⠊⠕⠝⠀⠯⠀⠠⠉⠕⠍⠍⠥⠝⠊⠉⠁⠞⠊⠕⠝⠎⠀⠠⠥⠝⠊⠞	Free ⠠⠋⠗⠑⠑	Up to 1 day ⠠⠥⠏⠀⠞⠕⠀⠼⠁⠀⠙⠁⠽
	Attend to public complaints - Written communication ⠠⠁⠞⠞⠑⠝⠙⠀⠞⠕⠀⠏⠥⠃⠇⠊⠉⠀⠉⠕⠍⠏⠇⠁⠊⠝⠞⠎⠀⠤⠀⠠⠺⠗⠊⠞⠞⠑⠝⠀⠉⠕⠍⠍⠥⠝⠊⠉⠁⠞⠊⠕⠝	Written communication ⠠⠺⠗⠊⠞⠞⠑⠝⠀⠉⠕⠍⠍⠥⠝⠊⠉⠁⠞⠊⠕⠝		Free ⠠⠋⠗⠑⠑	Up to 14 days ⠠⠥⠏⠀⠞⠕⠀⠼⠁⠙⠀⠙⠁⠽⠎
5 ⠼⠑	Access and Provision of Information ⠠⠁⠉⠉⠑⠎⠎⠀⠁⠝⠙⠀⠠⠏⠗⠕⠧⠊⠎⠊⠕⠝⠀⠕⠋⠀⠠⠊⠝⠋⠕⠗⠍⠁⠞⠊⠕⠝	Written request ⠠⠺⠗⠊⠞⠞⠑⠝⠀⠗⠑⠟⠥⠑⠎⠞	Dept of Administration, Communications, Legal Affairs ⠠⠙⠑⠏⠞⠀⠕⠋⠀⠠⠁⠙⠍⠊⠝⠊⠎⠞⠗⠁⠞⠊⠕⠝⠂⠀⠠⠉⠕⠍⠍⠥⠝⠊⠉⠁⠞⠊⠕⠝⠎⠂⠀⠠⠇⠑⠛⠁⠇⠀⠠⠁⠋⠋⠁⠊⠗⠎	Free ⠠⠋⠗⠑⠑	Up to 14 days ⠠⠥⠏⠀⠞⠕⠀⠼⠁⠙⠀⠙⠁⠽⠎
6 ⠼⠋	Safe and Secure Work Environment ⠠⠎⠁⠋⠑⠀⠁⠝⠙⠀⠠⠎⠑⠉⠥⠗⠑⠀⠠⠺⠕⠗⠅⠀⠠⠑⠝⠧⠊⠗⠕⠝⠍⠑⠝⠞	Adequate resources Cooperation and vigilance ⠠⠁⠙⠑⠟⠥⠁⠞⠑⠀⠗⠑⠎⠕⠥⠗⠉⠑⠎ ⠠⠉⠕⠕⠏⠑⠗⠁⠞⠊⠕⠝⠀⠁⠝⠙⠀⠧⠊⠛⠊⠇⠁⠝⠉⠑	Dept of Administration & HR Management ⠠⠙⠑⠏⠞⠀⠕⠋⠀⠠⠁⠙⠍⠊⠝⠊⠎⠞⠗⠁⠞⠊⠕⠝⠀⠯⠀⠠⠓⠠⠗⠀⠠⠍⠁⠝⠁⠛⠑⠍⠑⠝⠞	Free ⠠⠋⠗⠑⠑	Continuous ⠠⠉⠕⠝⠞⠊⠝⠥⠕⠥⠎
7 ⠼⠛	Performance reporting ⠠⠏⠑⠗⠋⠕⠗⠍⠁⠝⠉⠑⠀⠗⠑⠏⠕⠗⠞⠊⠝⠛	Performance targets Evaluation reports Performance contract ⠠⠏⠑⠗⠋⠕⠗⠍⠁⠝⠉⠑⠀⠞⠁⠗⠛⠑⠞⠎ ⠠⠑⠧⠁⠇⠥⠁⠞⠊⠕⠝⠀⠗⠑⠏⠕⠗⠞⠎ ⠠⠏⠑⠗⠋⠕⠗⠍⠁⠝⠉⠑⠀⠉⠕⠝⠞⠗⠁⠉⠞	Dept of Central Planning & Project Monitoring ⠠⠙⠑⠏⠞⠀⠕⠋⠀⠠⠉⠑⠝⠞⠗⠁⠇⠀⠠⠏⠇⠁⠝⠝⠊⠝⠛⠀⠯⠀⠠⠏⠗⠕⠚⠑⠉⠞⠀⠠⠍⠕⠝⠊⠞⠕⠗⠊⠝⠛	Free ⠠⠋⠗⠑⠑	Quarterly & Annually ⠠⠟⠥⠁⠗⠞⠑⠗⠇⠽⠀⠯⠀⠠⠁⠝⠝⠥⠁⠇⠇⠽
	Human Resource Development (Training) ⠠⠓⠥⠍⠁⠝⠀⠠⠗⠑⠎⠕⠥⠗⠉⠑⠀⠠⠙⠑⠧⠑⠇⠕⠏⠍⠑⠝⠞⠀⠐⠣⠠⠞⠗⠁⠊⠝⠊⠝⠛⠐⠜	Application and admission letter Meet requirements ⠠⠁⠏⠏⠇⠊⠉⠁⠞⠊⠕⠝⠀⠁⠝⠙⠀⠁⠙⠍⠊⠎⠎⠊⠕⠝⠀⠇⠑⠞⠞⠑⠗ ⠠⠍⠑⠑⠞⠀⠗⠑⠟⠥⠊⠗⠑⠍⠑⠝⠞⠎	Dept of HR Management & Development ⠠⠙⠑⠏⠞⠀⠕⠋⠀⠠⠓⠠⠗⠀⠠⠍⠁⠝⠁⠛⠑⠍⠑⠝⠞⠀⠯⠀⠠⠙⠑⠧⠑⠇⠕⠏⠍⠑⠝⠞	Per fee structure ⠠⠏⠑⠗⠀⠋⠑⠑⠀⠎⠞⠗⠥⠉⠞⠥⠗⠑	1 month ⠼⠁⠀⠍⠕⠝⠞⠓
	Internship and Attachment ⠠⠊⠝⠞⠑⠗⠝⠎⠓⠊⠏⠀⠁⠝⠙⠀⠠⠁⠞⠞⠁⠉⠓⠍⠑⠝⠞	Receive and deploy PSC interns Submit reports Application Meet requirements ⠠⠗⠑⠉⠑⠊⠧⠑⠀⠁⠝⠙⠀⠙⠑⠏⠇⠕⠽⠀⠠⠏⠠⠎⠠⠉⠀⠊⠝⠞⠑⠗⠝⠎ ⠠⠎⠥⠃⠍⠊⠞⠀⠗⠑⠏⠕⠗⠞⠎ ⠠⠁⠏⠏⠇⠊⠉⠁⠞⠊⠕⠝ ⠠⠍⠑⠑⠞⠀⠗⠑⠟⠥⠊⠗⠑⠍⠑⠝⠞⠎	Dept of HR Management & Development ⠠⠙⠑⠏⠞⠀⠕⠋⠀⠠⠓⠠⠗⠀⠠⠍⠁⠝⠁⠛⠑⠍⠑⠝⠞⠀⠯⠀⠠⠙⠑⠧⠑⠇⠕⠏⠍⠑⠝⠞	Free ⠠⠋⠗⠑⠑	Up to 14 days ⠠⠥⠏⠀⠞⠕⠀⠼⠁⠙⠀⠙⠁⠽⠎
	Human Resource Management Services ⠠⠓⠥⠍⠁⠝⠀⠠⠗⠑⠎⠕⠥⠗⠉⠑⠀⠠⠍⠁⠝⠁⠛⠑⠍⠑⠝⠞⠀⠠⠎⠑⠗⠧⠊⠉⠑⠎	Written requests Meet requirements ⠠⠺⠗⠊⠞⠞⠑⠝⠀⠗⠑⠟⠥⠑⠎⠞⠎ ⠠⠍⠑⠑⠞⠀⠗⠑⠟⠥⠊⠗⠑⠍⠑⠝⠞⠎	Dept of HR Management & Development ⠠⠙⠑⠏⠞⠀⠕⠋⠀⠠⠓⠠⠗⠀⠠⠍⠁⠝⠁⠛⠑⠍⠑⠝⠞⠀⠯⠀⠠⠙⠑⠧⠑⠇⠕⠏⠍⠑⠝⠞	Free ⠠⠋⠗⠑⠑	Up to 14 days ⠠⠥⠏⠀⠞⠕⠀⠼⠁⠙⠀⠙⠁⠽⠎
	Employee benefits and remuneration / Personnel records ⠠⠑⠍⠏⠇⠕⠽⠑⠑⠀⠃⠑⠝⠑⠋⠊⠞⠎⠀⠁⠝⠙⠀⠗⠑⠍⠥⠝⠑⠗⠁⠞⠊⠕⠝⠀⠸⠌⠀⠠⠏⠑⠗⠎⠕⠝⠝⠑⠇⠀⠗⠑⠉⠕⠗⠙⠎	Up to date individual documents Meet requirements ⠠⠥⠏⠀⠞⠕⠀⠙⠁⠞⠑⠀⠊⠝⠙⠊⠧⠊⠙⠥⠁⠇⠀⠙⠕⠉⠥⠍⠑⠝⠞⠎ ⠠⠍⠑⠑⠞⠀⠗⠑⠟⠥⠊⠗⠑⠍⠑⠝⠞⠎	Dept of HR Management & Development ⠠⠙⠑⠏⠞⠀⠕⠋⠀⠠⠓⠠⠗⠀⠠⠍⠁⠝⠁⠛⠑⠍⠑⠝⠞⠀⠯⠀⠠⠙⠑⠧⠑⠇⠕⠏⠍⠑⠝⠞	Free ⠠⠋⠗⠑⠑	Up to 5 days ⠠⠥⠏⠀⠞⠕⠀⠼⠑⠀⠙⠁⠽⠎
	Employee service awards and recognition ⠠⠑⠍⠏⠇⠕⠽⠑⠑⠀⠎⠑⠗⠧⠊⠉⠑⠀⠁⠺⠁⠗⠙⠎⠀⠁⠝⠙⠀⠗⠑⠉⠕⠛⠝⠊⠞⠊⠕⠝	Performance reports Citation ⠠⠏⠑⠗⠋⠕⠗⠍⠁⠝⠉⠑⠀⠗⠑⠏⠕⠗⠞⠎ ⠠⠉⠊⠞⠁⠞⠊⠕⠝	Dept of HR & Administration ⠠⠙⠑⠏⠞⠀⠕⠋⠀⠠⠓⠠⠗⠀⠯⠀⠠⠁⠙⠍⠊⠝⠊⠎⠞⠗⠁⠞⠊⠕⠝	Free ⠠⠋⠗⠑⠑	Annually ⠠⠁⠝⠝⠥⠁⠇⠇⠽
	Access to Ministry tenders ⠠⠁⠉⠉⠑⠎⠎⠀⠞⠕⠀⠠⠍⠊⠝⠊⠎⠞⠗⠽⠀⠞⠑⠝⠙⠑⠗⠎	Register on IFMIS portal Prequalification Application ⠠⠗⠑⠛⠊⠎⠞⠑⠗⠀⠕⠝⠀⠠⠊⠠⠋⠠⠍⠠⠊⠠⠎⠀⠏⠕⠗⠞⠁⠇ ⠠⠏⠗⠑⠟⠥⠁⠇⠊⠋⠊⠉⠁⠞⠊⠕⠝ ⠠⠁⠏⠏⠇⠊⠉⠁⠞⠊⠕⠝	Dept of Supply Chain Management ⠠⠙⠑⠏⠞⠀⠕⠋⠀⠠⠎⠥⠏⠏⠇⠽⠀⠠⠉⠓⠁⠊⠝⠀⠠⠍⠁⠝⠁⠛⠑⠍⠑⠝⠞	Free ⠠⠋⠗⠑⠑	1 day ⠼⠁⠀⠙⠁⠽
	Notification of Bid outcomes ⠠⠝⠕⠞⠊⠋⠊⠉⠁⠞⠊⠕⠝⠀⠕⠋⠀⠠⠃⠊⠙⠀⠕⠥⠞⠉⠕⠍⠑⠎	Access e-procurement portal ⠠⠁⠉⠉⠑⠎⠎⠀⠑⠤⠏⠗⠕⠉⠥⠗⠑⠍⠑⠝⠞⠀⠏⠕⠗⠞⠁⠇	Dept of Supply Chain Management ⠠⠙⠑⠏⠞⠀⠕⠋⠀⠠⠎⠥⠏⠏⠇⠽⠀⠠⠉⠓⠁⠊⠝⠀⠠⠍⠁⠝⠁⠛⠑⠍⠑⠝⠞	Free ⠠⠋⠗⠑⠑	1 day ⠼⠁⠀⠙⠁⠽
	Processing of payments to suppliers ⠠⠏⠗⠕⠉⠑⠎⠎⠊⠝⠛⠀⠕⠋⠀⠏⠁⠽⠍⠑⠝⠞⠎⠀⠞⠕⠀⠎⠥⠏⠏⠇⠊⠑⠗⠎	Invoice, Purchase Order, delivery docs Valid KRA pin & tax compliance Relevant documentation ⠠⠊⠝⠧⠕⠊⠉⠑⠂⠀⠠⠏⠥⠗⠉⠓⠁⠎⠑⠀⠠⠕⠗⠙⠑⠗⠂⠀⠙⠑⠇⠊⠧⠑⠗⠽⠀⠙⠕⠉⠎ ⠠⠧⠁⠇⠊⠙⠀⠠⠅⠠⠗⠠⠁⠀⠏⠊⠝⠀⠯⠀⠞⠁⠭⠀⠉⠕⠍⠏⠇⠊⠁⠝⠉⠑ ⠠⠗⠑⠇⠑⠧⠁⠝⠞⠀⠙⠕⠉⠥⠍⠑⠝⠞⠁⠞⠊⠕⠝	Dept of Finance and Accounts ⠠⠙⠑⠏⠞⠀⠕⠋⠀⠠⠋⠊⠝⠁⠝⠉⠑⠀⠁⠝⠙⠀⠠⠁⠉⠉⠕⠥⠝⠞⠎	Free ⠠⠋⠗⠑⠑	Up to 30 days ⠠⠥⠏⠀⠞⠕⠀⠼⠉⠚⠀⠙⠁⠽⠎
	Disposal of Obsolete Stores ⠠⠙⠊⠎⠏⠕⠎⠁⠇⠀⠕⠋⠀⠠⠕⠃⠎⠕⠇⠑⠞⠑⠀⠠⠎⠞⠕⠗⠑⠎	Submission of bids ⠠⠎⠥⠃⠍⠊⠎⠎⠊⠕⠝⠀⠕⠋⠀⠃⠊⠙⠎	Dept of Supply Chain Management ⠠⠙⠑⠏⠞⠀⠕⠋⠀⠠⠎⠥⠏⠏⠇⠽⠀⠠⠉⠓⠁⠊⠝⠀⠠⠍⠁⠝⠁⠛⠑⠍⠑⠝⠞	Free ⠠⠋⠗⠑⠑	60 days from advertisement ⠼⠋⠚⠀⠙⠁⠽⠎⠀⠋⠗⠕⠍⠀⠁⠙⠧⠑⠗⠞⠊⠎⠑⠍⠑⠝⠞
	MTEF budget preparation and submission ⠠⠍⠠⠞⠠⠑⠠⠋⠀⠃⠥⠙⠛⠑⠞⠀⠏⠗⠑⠏⠁⠗⠁⠞⠊⠕⠝⠀⠁⠝⠙⠀⠎⠥⠃⠍⠊⠎⠎⠊⠕⠝	Public participation ⠠⠏⠥⠃⠇⠊⠉⠀⠏⠁⠗⠞⠊⠉⠊⠏⠁⠞⠊⠕⠝	Dept of Finance and Planning ⠠⠙⠑⠏⠞⠀⠕⠋⠀⠠⠋⠊⠝⠁⠝⠉⠑⠀⠁⠝⠙⠀⠠⠏⠇⠁⠝⠝⠊⠝⠛	Free ⠠⠋⠗⠑⠑	By end of December annually ⠠⠃⠽⠀⠑⠝⠙⠀⠕⠋⠀⠠⠙⠑⠉⠑⠍⠃⠑⠗⠀⠁⠝⠝⠥⠁⠇⠇⠽
8 ⠼⠓	Electronic access to Ministry services and information ⠠⠑⠇⠑⠉⠞⠗⠕⠝⠊⠉⠀⠁⠉⠉⠑⠎⠎⠀⠞⠕⠀⠠⠍⠊⠝⠊⠎⠞⠗⠽⠀⠎⠑⠗⠧⠊⠉⠑⠎⠀⠁⠝⠙⠀⠊⠝⠋⠕⠗⠍⠁⠞⠊⠕⠝	Log in to Ministry website ⠠⠇⠕⠛⠀⠊⠝⠀⠞⠕⠀⠠⠍⠊⠝⠊⠎⠞⠗⠽⠀⠺⠑⠃⠎⠊⠞⠑	Dept of ICT ⠠⠙⠑⠏⠞⠀⠕⠋⠀⠠⠊⠠⠉⠠⠞	Free ⠠⠋⠗⠑⠑	Immediate ⠠⠊⠍⠍⠑⠙⠊⠁⠞⠑
9 ⠼⠊	Parliamentary & Legal Services - Parliamentary Responses ⠠⠏⠁⠗⠇⠊⠁⠍⠑⠝⠞⠁⠗⠽⠀⠯⠀⠠⠇⠑⠛⠁⠇⠀⠠⠎⠑⠗⠧⠊⠉⠑⠎⠀⠤⠀⠠⠏⠁⠗⠇⠊⠁⠍⠑⠝⠞⠁⠗⠽⠀⠠⠗⠑⠎⠏⠕⠝⠎⠑⠎	Parliamentary queries ⠠⠏⠁⠗⠇⠊⠁⠍⠑⠝⠞⠁⠗⠽⠀⠟⠥⠑⠗⠊⠑⠎	Dept of Administration ⠠⠙⠑⠏⠞⠀⠕⠋⠀⠠⠁⠙⠍⠊⠝⠊⠎⠞⠗⠁⠞⠊⠕⠝	Free ⠠⠋⠗⠑⠑	Up to 5 days or as stipulated ⠠⠥⠏⠀⠞⠕⠀⠼⠑⠀⠙⠁⠽⠎⠀⠕⠗⠀⠁⠎⠀⠎⠞⠊⠏⠥⠇⠁⠞⠑⠙
10 ⠼⠁⠚	Respond to legal issues ⠠⠗⠑⠎⠏⠕⠝⠙⠀⠞⠕⠀⠇⠑⠛⠁⠇⠀⠊⠎⠎⠥⠑⠎	Legal suits and notices ⠠⠇⠑⠛⠁⠇⠀⠎⠥⠊⠞⠎⠀⠁⠝⠙⠀⠝⠕⠞⠊⠉⠑⠎	Legal Affairs Unit, Dept of Administration ⠠⠇⠑⠛⠁⠇⠀⠠⠁⠋⠋⠁⠊⠗⠎⠀⠠⠥⠝⠊⠞⠂⠀⠠⠙⠑⠏⠞⠀⠕⠋⠀⠠⠁⠙⠍⠊⠝⠊⠎⠞⠗⠁⠞⠊⠕⠝	Free ⠠⠋⠗⠑⠑	Up to 7 days or as stipulated ⠠⠥⠏⠀⠞⠕⠀⠼⠛⠀⠙⠁⠽⠎⠀⠕⠗⠀⠁⠎⠀⠎⠞⠊⠏⠥⠇⠁⠞⠑⠙
11 ⠼⠁⠁	Anti-Corruption - Report corruption allegations ⠠⠁⠝⠞⠊⠤⠠⠉⠕⠗⠗⠥⠏⠞⠊⠕⠝⠀⠤⠀⠠⠗⠑⠏⠕⠗⠞⠀⠉⠕⠗⠗⠥⠏⠞⠊⠕⠝⠀⠁⠇⠇⠑⠛⠁⠞⠊⠕⠝⠎	Written request for information ⠠⠺⠗⠊⠞⠞⠑⠝⠀⠗⠑⠟⠥⠑⠎⠞⠀⠋⠕⠗⠀⠊⠝⠋⠕⠗⠍⠁⠞⠊⠕⠝	Dept of Administration & Legal Affairs ⠠⠙⠑⠏⠞⠀⠕⠋⠀⠠⠁⠙⠍⠊⠝⠊⠎⠞⠗⠁⠞⠊⠕⠝⠀⠯⠀⠠⠇⠑⠛⠁⠇⠀⠠⠁⠋⠋⠁⠊⠗⠎	Free ⠠⠋⠗⠑⠑	Up to 3 days ⠠⠥⠏⠀⠞⠕⠀⠼⠉⠀⠙⠁⠽⠎
12 ⠼⠁⠃	Public Communication Services (Newsletters, Media Briefings, Proactive Disclosure) ⠠⠏⠥⠃⠇⠊⠉⠀⠠⠉⠕⠍⠍⠥⠝⠊⠉⠁⠞⠊⠕⠝⠀⠠⠎⠑⠗⠧⠊⠉⠑⠎⠀⠐⠣⠠⠝⠑⠺⠎⠇⠑⠞⠞⠑⠗⠎⠂⠀⠠⠍⠑⠙⠊⠁⠀⠠⠃⠗⠊⠑⠋⠊⠝⠛⠎⠂⠀⠠⠏⠗⠕⠁⠉⠞⠊⠧⠑⠀⠠⠙⠊⠎⠉⠇⠕⠎⠥⠗⠑⠐⠜	On request Media channels MOH website Social media ⠠⠕⠝⠀⠗⠑⠟⠥⠑⠎⠞ ⠠⠍⠑⠙⠊⠁⠀⠉⠓⠁⠝⠝⠑⠇⠎ ⠠⠍⠠⠕⠠⠓⠀⠺⠑⠃⠎⠊⠞⠑ ⠠⠎⠕⠉⠊⠁⠇⠀⠍⠑⠙⠊⠁	Public Communications Unit ⠠⠏⠥⠃⠇⠊⠉⠀⠠⠉⠕⠍⠍⠥⠝⠊⠉⠁⠞⠊⠕⠝⠎⠀⠠⠥⠝⠊⠞	Free ⠠⠋⠗⠑⠑	Up to 10 minutes ⠠⠥⠏⠀⠞⠕⠀⠼⠁⠚⠀⠍⠊⠝⠥⠞⠑⠎
13 ⠼⠁⠉	Formulate and disseminate Government Policies ⠠⠋⠕⠗⠍⠥⠇⠁⠞⠑⠀⠁⠝⠙⠀⠙⠊⠎⠎⠑⠍⠊⠝⠁⠞⠑⠀⠠⠛⠕⠧⠑⠗⠝⠍⠑⠝⠞⠀⠠⠏⠕⠇⠊⠉⠊⠑⠎	Stakeholder participation Ministry website Electronic and print media Enquire from MOH Public Communications ⠠⠎⠞⠁⠅⠑⠓⠕⠇⠙⠑⠗⠀⠏⠁⠗⠞⠊⠉⠊⠏⠁⠞⠊⠕⠝ ⠠⠍⠊⠝⠊⠎⠞⠗⠽⠀⠺⠑⠃⠎⠊⠞⠑ ⠠⠑⠇⠑⠉⠞⠗⠕⠝⠊⠉⠀⠁⠝⠙⠀⠏⠗⠊⠝⠞⠀⠍⠑⠙⠊⠁ ⠠⠑⠝⠟⠥⠊⠗⠑⠀⠋⠗⠕⠍⠀⠠⠍⠠⠕⠠⠓⠀⠠⠏⠥⠃⠇⠊⠉⠀⠠⠉⠕⠍⠍⠥⠝⠊⠉⠁⠞⠊⠕⠝⠎	Directorate of Family Health Directorate of Curative & Nursing Services Directorate of Health Products & Technologies Directorate of Health Finance, Digital Health, Policy & Research ⠠⠙⠊⠗⠑⠉⠞⠕⠗⠁⠞⠑⠀⠕⠋⠀⠠⠋⠁⠍⠊⠇⠽⠀⠠⠓⠑⠁⠇⠞⠓ ⠠⠙⠊⠗⠑⠉⠞⠕⠗⠁⠞⠑⠀⠕⠋⠀⠠⠉⠥⠗⠁⠞⠊⠧⠑⠀⠯⠀⠠⠝⠥⠗⠎⠊⠝⠛⠀⠠⠎⠑⠗⠧⠊⠉⠑⠎ ⠠⠙⠊⠗⠑⠉⠞⠕⠗⠁⠞⠑⠀⠕⠋⠀⠠⠓⠑⠁⠇⠞⠓⠀⠠⠏⠗⠕⠙⠥⠉⠞⠎⠀⠯⠀⠠⠞⠑⠉⠓⠝⠕⠇⠕⠛⠊⠑⠎ ⠠⠙⠊⠗⠑⠉⠞⠕⠗⠁⠞⠑⠀⠕⠋⠀⠠⠓⠑⠁⠇⠞⠓⠀⠠⠋⠊⠝⠁⠝⠉⠑⠂⠀⠠⠙⠊⠛⠊⠞⠁⠇⠀⠠⠓⠑⠁⠇⠞⠓⠂⠀⠠⠏⠕⠇⠊⠉⠽⠀⠯⠀⠠⠗⠑⠎⠑⠁⠗⠉⠓	Free ⠠⠋⠗⠑⠑	Up to 6 months ⠠⠥⠏⠀⠞⠕⠀⠼⠋⠀⠍⠕⠝⠞⠓⠎
14 ⠼⠁⠙	Formulate, review and disseminate Health Sector Standards and Guidelines ⠠⠋⠕⠗⠍⠥⠇⠁⠞⠑⠂⠀⠗⠑⠧⠊⠑⠺⠀⠁⠝⠙⠀⠙⠊⠎⠎⠑⠍⠊⠝⠁⠞⠑⠀⠠⠓⠑⠁⠇⠞⠓⠀⠠⠎⠑⠉⠞⠕⠗⠀⠠⠎⠞⠁⠝⠙⠁⠗⠙⠎⠀⠁⠝⠙⠀⠠⠛⠥⠊⠙⠑⠇⠊⠝⠑⠎	Stakeholder participation Ministry website Media Enquire from MOH Public Communications ⠠⠎⠞⠁⠅⠑⠓⠕⠇⠙⠑⠗⠀⠏⠁⠗⠞⠊⠉⠊⠏⠁⠞⠊⠕⠝ ⠠⠍⠊⠝⠊⠎⠞⠗⠽⠀⠺⠑⠃⠎⠊⠞⠑ ⠠⠍⠑⠙⠊⠁ ⠠⠑⠝⠟⠥⠊⠗⠑⠀⠋⠗⠕⠍⠀⠠⠍⠠⠕⠠⠓⠀⠠⠏⠥⠃⠇⠊⠉⠀⠠⠉⠕⠍⠍⠥⠝⠊⠉⠁⠞⠊⠕⠝⠎	Directorate of Family Health Directorate of Curative & Nursing Services Directorate of Health Products & Technologies Directorate of Health Finance, Digital Health, Policy & Research ⠠⠙⠊⠗⠑⠉⠞⠕⠗⠁⠞⠑⠀⠕⠋⠀⠠⠋⠁⠍⠊⠇⠽⠀⠠⠓⠑⠁⠇⠞⠓ ⠠⠙⠊⠗⠑⠉⠞⠕⠗⠁⠞⠑⠀⠕⠋⠀⠠⠉⠥⠗⠁⠞⠊⠧⠑⠀⠯⠀⠠⠝⠥⠗⠎⠊⠝⠛⠀⠠⠎⠑⠗⠧⠊⠉⠑⠎ ⠠⠙⠊⠗⠑⠉⠞⠕⠗⠁⠞⠑⠀⠕⠋⠀⠠⠓⠑⠁⠇⠞⠓⠀⠠⠏⠗⠕⠙⠥⠉⠞⠎⠀⠯⠀⠠⠞⠑⠉⠓⠝⠕⠇⠕⠛⠊⠑⠎ ⠠⠙⠊⠗⠑⠉⠞⠕⠗⠁⠞⠑⠀⠕⠋⠀⠠⠓⠑⠁⠇⠞⠓⠀⠠⠋⠊⠝⠁⠝⠉⠑⠂⠀⠠⠙⠊⠛⠊⠞⠁⠇⠀⠠⠓⠑⠁⠇⠞⠓⠂⠀⠠⠏⠕⠇⠊⠉⠽⠀⠯⠀⠠⠗⠑⠎⠑⠁⠗⠉⠓	Free ⠠⠋⠗⠑⠑	Up to 6 months ⠠⠥⠏⠀⠞⠕⠀⠼⠋⠀⠍⠕⠝⠞⠓⠎
15 ⠼⠁⠑	Forensic and Pathology Services ⠠⠋⠕⠗⠑⠝⠎⠊⠉⠀⠁⠝⠙⠀⠠⠏⠁⠞⠓⠕⠇⠕⠛⠽⠀⠠⠎⠑⠗⠧⠊⠉⠑⠎	Request Forms Court Orders Specimens ⠠⠗⠑⠟⠥⠑⠎⠞⠀⠠⠋⠕⠗⠍⠎ ⠠⠉⠕⠥⠗⠞⠀⠠⠕⠗⠙⠑⠗⠎ ⠠⠎⠏⠑⠉⠊⠍⠑⠝⠎	Directorate of Curative and Nursing Services ⠠⠙⠊⠗⠑⠉⠞⠕⠗⠁⠞⠑⠀⠕⠋⠀⠠⠉⠥⠗⠁⠞⠊⠧⠑⠀⠁⠝⠙⠀⠠⠝⠥⠗⠎⠊⠝⠛⠀⠠⠎⠑⠗⠧⠊⠉⠑⠎	Free ⠠⠋⠗⠑⠑	Up to 14 days or as stipulated ⠠⠥⠏⠀⠞⠕⠀⠼⠁⠙⠀⠙⠁⠽⠎⠀⠕⠗⠀⠁⠎⠀⠎⠞⠊⠏⠥⠇⠁⠞⠑⠙
16 ⠼⠁⠋	Research and Development - Permit to conduct research in health facilities ⠠⠗⠑⠎⠑⠁⠗⠉⠓⠀⠁⠝⠙⠀⠠⠙⠑⠧⠑⠇⠕⠏⠍⠑⠝⠞⠀⠤⠀⠠⠏⠑⠗⠍⠊⠞⠀⠞⠕⠀⠉⠕⠝⠙⠥⠉⠞⠀⠗⠑⠎⠑⠁⠗⠉⠓⠀⠊⠝⠀⠓⠑⠁⠇⠞⠓⠀⠋⠁⠉⠊⠇⠊⠞⠊⠑⠎	Request for permit ⠠⠗⠑⠟⠥⠑⠎⠞⠀⠋⠕⠗⠀⠏⠑⠗⠍⠊⠞	Directorate of Health Finance, Digital Health, Policy & Research ⠠⠙⠊⠗⠑⠉⠞⠕⠗⠁⠞⠑⠀⠕⠋⠀⠠⠓⠑⠁⠇⠞⠓⠀⠠⠋⠊⠝⠁⠝⠉⠑⠂⠀⠠⠙⠊⠛⠊⠞⠁⠇⠀⠠⠓⠑⠁⠇⠞⠓⠂⠀⠠⠏⠕⠇⠊⠉⠽⠀⠯⠀⠠⠗⠑⠎⠑⠁⠗⠉⠓	Free ⠠⠋⠗⠑⠑	Up to 21 days ⠠⠥⠏⠀⠞⠕⠀⠼⠃⠁⠀⠙⠁⠽⠎
	Research - Permit to access Ministry data for research ⠠⠗⠑⠎⠑⠁⠗⠉⠓⠀⠤⠀⠠⠏⠑⠗⠍⠊⠞⠀⠞⠕⠀⠁⠉⠉⠑⠎⠎⠀⠠⠍⠊⠝⠊⠎⠞⠗⠽⠀⠙⠁⠞⠁⠀⠋⠕⠗⠀⠗⠑⠎⠑⠁⠗⠉⠓	Request for permit ⠠⠗⠑⠟⠥⠑⠎⠞⠀⠋⠕⠗⠀⠏⠑⠗⠍⠊⠞	Directorate of Health Finance, Digital Health, Policy & Research ⠠⠙⠊⠗⠑⠉⠞⠕⠗⠁⠞⠑⠀⠕⠋⠀⠠⠓⠑⠁⠇⠞⠓⠀⠠⠋⠊⠝⠁⠝⠉⠑⠂⠀⠠⠙⠊⠛⠊⠞⠁⠇⠀⠠⠓⠑⠁⠇⠞⠓⠂⠀⠠⠏⠕⠇⠊⠉⠽⠀⠯⠀⠠⠗⠑⠎⠑⠁⠗⠉⠓	Free ⠠⠋⠗⠑⠑	Up to 21 days ⠠⠥⠏⠀⠞⠕⠀⠼⠃⠁⠀⠙⠁⠽⠎
	Research - Permit to transfer biological samples abroad ⠠⠗⠑⠎⠑⠁⠗⠉⠓⠀⠤⠀⠠⠏⠑⠗⠍⠊⠞⠀⠞⠕⠀⠞⠗⠁⠝⠎⠋⠑⠗⠀⠃⠊⠕⠇⠕⠛⠊⠉⠁⠇⠀⠎⠁⠍⠏⠇⠑⠎⠀⠁⠃⠗⠕⠁⠙	Request for permit ⠠⠗⠑⠟⠥⠑⠎⠞⠀⠋⠕⠗⠀⠏⠑⠗⠍⠊⠞	Directorate of Health Finance, Digital Health, Policy & Research ⠠⠙⠊⠗⠑⠉⠞⠕⠗⠁⠞⠑⠀⠕⠋⠀⠠⠓⠑⠁⠇⠞⠓⠀⠠⠋⠊⠝⠁⠝⠉⠑⠂⠀⠠⠙⠊⠛⠊⠞⠁⠇⠀⠠⠓⠑⠁⠇⠞⠓⠂⠀⠠⠏⠕⠇⠊⠉⠽⠀⠯⠀⠠⠗⠑⠎⠑⠁⠗⠉⠓	Free ⠠⠋⠗⠑⠑	Up to 21 days ⠠⠥⠏⠀⠞⠕⠀⠼⠃⠁⠀⠙⠁⠽⠎
17 ⠼⠁⠛	Capacity building of Counties ⠠⠉⠁⠏⠁⠉⠊⠞⠽⠀⠃⠥⠊⠇⠙⠊⠝⠛⠀⠕⠋⠀⠠⠉⠕⠥⠝⠞⠊⠑⠎	Request from Counties Health needs ⠠⠗⠑⠟⠥⠑⠎⠞⠀⠋⠗⠕⠍⠀⠠⠉⠕⠥⠝⠞⠊⠑⠎ ⠠⠓⠑⠁⠇⠞⠓⠀⠝⠑⠑⠙⠎	Directorate of Family Health Directorate of Curative & Nursing Services Directorate of Health Products & Technologies Directorate of Health Finance, Digital Health, Policy & Research Dept of Central Planning & Project Monitoring ⠠⠙⠊⠗⠑⠉⠞⠕⠗⠁⠞⠑⠀⠕⠋⠀⠠⠋⠁⠍⠊⠇⠽⠀⠠⠓⠑⠁⠇⠞⠓ ⠠⠙⠊⠗⠑⠉⠞⠕⠗⠁⠞⠑⠀⠕⠋⠀⠠⠉⠥⠗⠁⠞⠊⠧⠑⠀⠯⠀⠠⠝⠥⠗⠎⠊⠝⠛⠀⠠⠎⠑⠗⠧⠊⠉⠑⠎ ⠠⠙⠊⠗⠑⠉⠞⠕⠗⠁⠞⠑⠀⠕⠋⠀⠠⠓⠑⠁⠇⠞⠓⠀⠠⠏⠗⠕⠙⠥⠉⠞⠎⠀⠯⠀⠠⠞⠑⠉⠓⠝⠕⠇⠕⠛⠊⠑⠎ ⠠⠙⠊⠗⠑⠉⠞⠕⠗⠁⠞⠑⠀⠕⠋⠀⠠⠓⠑⠁⠇⠞⠓⠀⠠⠋⠊⠝⠁⠝⠉⠑⠂⠀⠠⠙⠊⠛⠊⠞⠁⠇⠀⠠⠓⠑⠁⠇⠞⠓⠂⠀⠠⠏⠕⠇⠊⠉⠽⠀⠯⠀⠠⠗⠑⠎⠑⠁⠗⠉⠓ ⠠⠙⠑⠏⠞⠀⠕⠋⠀⠠⠉⠑⠝⠞⠗⠁⠇⠀⠠⠏⠇⠁⠝⠝⠊⠝⠛⠀⠯⠀⠠⠏⠗⠕⠚⠑⠉⠞⠀⠠⠍⠕⠝⠊⠞⠕⠗⠊⠝⠛	Free ⠠⠋⠗⠑⠑	1 month ⠼⠁⠀⠍⠕⠝⠞⠓
18 ⠼⠁⠓	Blood Transfusion Services ⠠⠃⠇⠕⠕⠙⠀⠠⠞⠗⠁⠝⠎⠋⠥⠎⠊⠕⠝⠀⠠⠎⠑⠗⠧⠊⠉⠑⠎	Requisition for blood by hospitals ⠠⠗⠑⠟⠥⠊⠎⠊⠞⠊⠕⠝⠀⠋⠕⠗⠀⠃⠇⠕⠕⠙⠀⠃⠽⠀⠓⠕⠎⠏⠊⠞⠁⠇⠎	Directorate of Blood Transfusion Services ⠠⠙⠊⠗⠑⠉⠞⠕⠗⠁⠞⠑⠀⠕⠋⠀⠠⠃⠇⠕⠕⠙⠀⠠⠞⠗⠁⠝⠎⠋⠥⠎⠊⠕⠝⠀⠠⠎⠑⠗⠧⠊⠉⠑⠎	Free ⠠⠋⠗⠑⠑	30 minutes ⠼⠉⠚⠀⠍⠊⠝⠥⠞⠑⠎
19 ⠼⠁⠊	Tax exemption ⠠⠞⠁⠭⠀⠑⠭⠑⠍⠏⠞⠊⠕⠝	Application with relevant documents ⠠⠁⠏⠏⠇⠊⠉⠁⠞⠊⠕⠝⠀⠺⠊⠞⠓⠀⠗⠑⠇⠑⠧⠁⠝⠞⠀⠙⠕⠉⠥⠍⠑⠝⠞⠎	Dept of Administration ⠠⠙⠑⠏⠞⠀⠕⠋⠀⠠⠁⠙⠍⠊⠝⠊⠎⠞⠗⠁⠞⠊⠕⠝	Free ⠠⠋⠗⠑⠑	Up to 5 days ⠠⠥⠏⠀⠞⠕⠀⠼⠑⠀⠙⠁⠽⠎
20 ⠼⠃⠚	Vetting for Income Tax Exemption ⠠⠧⠑⠞⠞⠊⠝⠛⠀⠋⠕⠗⠀⠠⠊⠝⠉⠕⠍⠑⠀⠠⠞⠁⠭⠀⠠⠑⠭⠑⠍⠏⠞⠊⠕⠝	Request from NCPWD Completed Disability Medical Assessment form Consultant/Specialist report if necessary ⠠⠗⠑⠟⠥⠑⠎⠞⠀⠋⠗⠕⠍⠀⠠⠝⠠⠉⠠⠏⠠⠺⠠⠙ ⠠⠉⠕⠍⠏⠇⠑⠞⠑⠙⠀⠠⠙⠊⠎⠁⠃⠊⠇⠊⠞⠽⠀⠠⠍⠑⠙⠊⠉⠁⠇⠀⠠⠁⠎⠎⠑⠎⠎⠍⠑⠝⠞⠀⠋⠕⠗⠍ ⠠⠉⠕⠝⠎⠥⠇⠞⠁⠝⠞⠸⠌⠠⠎⠏⠑⠉⠊⠁⠇⠊⠎⠞⠀⠗⠑⠏⠕⠗⠞⠀⠊⠋⠀⠝⠑⠉⠑⠎⠎⠁⠗⠽	Directorate of Curative and Nursing Services ⠠⠙⠊⠗⠑⠉⠞⠕⠗⠁⠞⠑⠀⠕⠋⠀⠠⠉⠥⠗⠁⠞⠊⠧⠑⠀⠁⠝⠙⠀⠠⠝⠥⠗⠎⠊⠝⠛⠀⠠⠎⠑⠗⠧⠊⠉⠑⠎	Free ⠠⠋⠗⠑⠑	Up to 30 days ⠠⠥⠏⠀⠞⠕⠀⠼⠉⠚⠀⠙⠁⠽⠎
21 ⠼⠃⠁	Second Opinion for extension of service by PSC ⠠⠎⠑⠉⠕⠝⠙⠀⠠⠕⠏⠊⠝⠊⠕⠝⠀⠋⠕⠗⠀⠑⠭⠞⠑⠝⠎⠊⠕⠝⠀⠕⠋⠀⠎⠑⠗⠧⠊⠉⠑⠀⠃⠽⠀⠠⠏⠠⠎⠠⠉	PSC request for second opinion Completed Disability Medical Assessment form Consultant/Specialist report if necessary ⠠⠏⠠⠎⠠⠉⠀⠗⠑⠟⠥⠑⠎⠞⠀⠋⠕⠗⠀⠎⠑⠉⠕⠝⠙⠀⠕⠏⠊⠝⠊⠕⠝ ⠠⠉⠕⠍⠏⠇⠑⠞⠑⠙⠀⠠⠙⠊⠎⠁⠃⠊⠇⠊⠞⠽⠀⠠⠍⠑⠙⠊⠉⠁⠇⠀⠠⠁⠎⠎⠑⠎⠎⠍⠑⠝⠞⠀⠋⠕⠗⠍ ⠠⠉⠕⠝⠎⠥⠇⠞⠁⠝⠞⠸⠌⠠⠎⠏⠑⠉⠊⠁⠇⠊⠎⠞⠀⠗⠑⠏⠕⠗⠞⠀⠊⠋⠀⠝⠑⠉⠑⠎⠎⠁⠗⠽	Directorate of Curative and Nursing Services ⠠⠙⠊⠗⠑⠉⠞⠕⠗⠁⠞⠑⠀⠕⠋⠀⠠⠉⠥⠗⠁⠞⠊⠧⠑⠀⠁⠝⠙⠀⠠⠝⠥⠗⠎⠊⠝⠛⠀⠠⠎⠑⠗⠧⠊⠉⠑⠎	Free ⠠⠋⠗⠑⠑	Up to 30 days ⠠⠥⠏⠀⠞⠕⠀⠼⠉⠚⠀⠙⠁⠽⠎
22 ⠼⠃⠃	Appeal for Disability Medical Assessment ⠠⠁⠏⠏⠑⠁⠇⠀⠋⠕⠗⠀⠠⠙⠊⠎⠁⠃⠊⠇⠊⠞⠽⠀⠠⠍⠑⠙⠊⠉⠁⠇⠀⠠⠁⠎⠎⠑⠎⠎⠍⠑⠝⠞	Request for re-assessment by client Completed Disability Medical Assessment form Consultant/Specialist report if necessary ⠠⠗⠑⠟⠥⠑⠎⠞⠀⠋⠕⠗⠀⠗⠑⠤⠁⠎⠎⠑⠎⠎⠍⠑⠝⠞⠀⠃⠽⠀⠉⠇⠊⠑⠝⠞ ⠠⠉⠕⠍⠏⠇⠑⠞⠑⠙⠀⠠⠙⠊⠎⠁⠃⠊⠇⠊⠞⠽⠀⠠⠍⠑⠙⠊⠉⠁⠇⠀⠠⠁⠎⠎⠑⠎⠎⠍⠑⠝⠞⠀⠋⠕⠗⠍ ⠠⠉⠕⠝⠎⠥⠇⠞⠁⠝⠞⠸⠌⠠⠎⠏⠑⠉⠊⠁⠇⠊⠎⠞⠀⠗⠑⠏⠕⠗⠞⠀⠊⠋⠀⠝⠑⠉⠑⠎⠎⠁⠗⠽	Directorate of Curative and Nursing Services ⠠⠙⠊⠗⠑⠉⠞⠕⠗⠁⠞⠑⠀⠕⠋⠀⠠⠉⠥⠗⠁⠞⠊⠧⠑⠀⠁⠝⠙⠀⠠⠝⠥⠗⠎⠊⠝⠛⠀⠠⠎⠑⠗⠧⠊⠉⠑⠎	Free ⠠⠋⠗⠑⠑	Up to 30 days ⠠⠥⠏⠀⠞⠕⠀⠼⠉⠚⠀⠙⠁⠽⠎
23 ⠼⠃⠉	Recruitment ⠠⠗⠑⠉⠗⠥⠊⠞⠍⠑⠝⠞	Application with relevant documents ⠠⠁⠏⠏⠇⠊⠉⠁⠞⠊⠕⠝⠀⠺⠊⠞⠓⠀⠗⠑⠇⠑⠧⠁⠝⠞⠀⠙⠕⠉⠥⠍⠑⠝⠞⠎	Dept of Human Resource and Development ⠠⠙⠑⠏⠞⠀⠕⠋⠀⠠⠓⠥⠍⠁⠝⠀⠠⠗⠑⠎⠕⠥⠗⠉⠑⠀⠁⠝⠙⠀⠠⠙⠑⠧⠑⠇⠕⠏⠍⠑⠝⠞	Free ⠠⠋⠗⠑⠑	Up to 21 days ⠠⠥⠏⠀⠞⠕⠀⠼⠃⠁⠀⠙⠁⠽⠎

NO.

⠠⠝⠕⠲

SERVICES

⠠⠎⠑⠗⠧⠊⠉⠑⠎

REQUIREMENTS

⠠⠗⠑⠟⠥⠊⠗⠑⠍⠑⠝⠞⠎

RESPONSIBILITY

⠠⠗⠑⠎⠏⠕⠝⠎⠊⠃⠊⠇⠊⠞⠽

COST

⠠⠉⠕⠎⠞

TIMELINE

⠠⠞⠊⠍⠑⠇⠊⠝⠑

⠼⠁

Response to verbal enquiries (Reception Desk)

⠠⠗⠑⠎⠏⠕⠝⠎⠑⠀⠞⠕⠀⠧⠑⠗⠃⠁⠇⠀⠑⠝⠟⠥⠊⠗⠊⠑⠎⠀⠐⠣⠠⠗⠑⠉⠑⠏⠞⠊⠕⠝⠀⠠⠙⠑⠎⠅⠐⠜

Specify nature of enquiry National ID

⠠⠎⠏⠑⠉⠊⠋⠽⠀⠝⠁⠞⠥⠗⠑⠀⠕⠋⠀⠑⠝⠟⠥⠊⠗⠽ ⠠⠝⠁⠞⠊⠕⠝⠁⠇⠀⠠⠊⠠⠙

Directorate of Administration

⠠⠙⠊⠗⠑⠉⠞⠕⠗⠁⠞⠑⠀⠕⠋⠀⠠⠁⠙⠍⠊⠝⠊⠎⠞⠗⠁⠞⠊⠕⠝

Free

⠠⠋⠗⠑⠑

Five minutes

⠠⠋⠊⠧⠑⠀⠍⠊⠝⠥⠞⠑⠎

⠼⠃

Response to written correspondence - Email

⠠⠗⠑⠎⠏⠕⠝⠎⠑⠀⠞⠕⠀⠺⠗⠊⠞⠞⠑⠝⠀⠉⠕⠗⠗⠑⠎⠏⠕⠝⠙⠑⠝⠉⠑⠀⠤⠀⠠⠑⠍⠁⠊⠇

⠠⠑⠍⠁⠊⠇

Dept of Administration & Communications Unit

⠠⠙⠑⠏⠞⠀⠕⠋⠀⠠⠁⠙⠍⠊⠝⠊⠎⠞⠗⠁⠞⠊⠕⠝⠀⠯⠀⠠⠉⠕⠍⠍⠥⠝⠊⠉⠁⠞⠊⠕⠝⠎⠀⠠⠥⠝⠊⠞

Free

⠠⠋⠗⠑⠑

One day

⠠⠕⠝⠑⠀⠙⠁⠽

Response - Social Media (Twitter, Facebook, YouTube)

⠠⠗⠑⠎⠏⠕⠝⠎⠑⠀⠤⠀⠠⠎⠕⠉⠊⠁⠇⠀⠠⠍⠑⠙⠊⠁⠀⠐⠣⠠⠞⠺⠊⠞⠞⠑⠗⠂⠀⠠⠋⠁⠉⠑⠃⠕⠕⠅⠂⠀⠠⠽⠕⠥⠠⠞⠥⠃⠑⠐⠜

Social Media

⠠⠎⠕⠉⠊⠁⠇⠀⠠⠍⠑⠙⠊⠁

Dept of Administration & Communications Unit

⠠⠙⠑⠏⠞⠀⠕⠋⠀⠠⠁⠙⠍⠊⠝⠊⠎⠞⠗⠁⠞⠊⠕⠝⠀⠯⠀⠠⠉⠕⠍⠍⠥⠝⠊⠉⠁⠞⠊⠕⠝⠎⠀⠠⠥⠝⠊⠞

Free

⠠⠋⠗⠑⠑

One day

⠠⠕⠝⠑⠀⠙⠁⠽

Response - Letters

⠠⠗⠑⠎⠏⠕⠝⠎⠑⠀⠤⠀⠠⠇⠑⠞⠞⠑⠗⠎

Letters

⠠⠇⠑⠞⠞⠑⠗⠎

Dept of Administration

⠠⠙⠑⠏⠞⠀⠕⠋⠀⠠⠁⠙⠍⠊⠝⠊⠎⠞⠗⠁⠞⠊⠕⠝

Free

⠠⠋⠗⠑⠑

Up to 7 days

⠠⠥⠏⠀⠞⠕⠀⠼⠛⠀⠙⠁⠽⠎

⠼⠉

Respond to telephone calls (landline)

⠠⠗⠑⠎⠏⠕⠝⠙⠀⠞⠕⠀⠞⠑⠇⠑⠏⠓⠕⠝⠑⠀⠉⠁⠇⠇⠎⠀⠐⠣⠇⠁⠝⠙⠇⠊⠝⠑⠐⠜

Make a call

⠠⠍⠁⠅⠑⠀⠁⠀⠉⠁⠇⠇

Dept of Administration

⠠⠙⠑⠏⠞⠀⠕⠋⠀⠠⠁⠙⠍⠊⠝⠊⠎⠞⠗⠁⠞⠊⠕⠝

Free

⠠⠋⠗⠑⠑

Within 3 rings

⠠⠺⠊⠞⠓⠊⠝⠀⠼⠉⠀⠗⠊⠝⠛⠎

⠼⠙

Attend to public complaints - Physical visit

⠠⠁⠞⠞⠑⠝⠙⠀⠞⠕⠀⠏⠥⠃⠇⠊⠉⠀⠉⠕⠍⠏⠇⠁⠊⠝⠞⠎⠀⠤⠀⠠⠏⠓⠽⠎⠊⠉⠁⠇⠀⠧⠊⠎⠊⠞

Visit office

⠠⠧⠊⠎⠊⠞⠀⠕⠋⠋⠊⠉⠑

Dept of Administration & Communications Unit

⠠⠙⠑⠏⠞⠀⠕⠋⠀⠠⠁⠙⠍⠊⠝⠊⠎⠞⠗⠁⠞⠊⠕⠝⠀⠯⠀⠠⠉⠕⠍⠍⠥⠝⠊⠉⠁⠞⠊⠕⠝⠎⠀⠠⠥⠝⠊⠞

Free

⠠⠋⠗⠑⠑

Up to 1 day

⠠⠥⠏⠀⠞⠕⠀⠼⠁⠀⠙⠁⠽

Attend to public complaints - Written communication

⠠⠁⠞⠞⠑⠝⠙⠀⠞⠕⠀⠏⠥⠃⠇⠊⠉⠀⠉⠕⠍⠏⠇⠁⠊⠝⠞⠎⠀⠤⠀⠠⠺⠗⠊⠞⠞⠑⠝⠀⠉⠕⠍⠍⠥⠝⠊⠉⠁⠞⠊⠕⠝

Written communication

⠠⠺⠗⠊⠞⠞⠑⠝⠀⠉⠕⠍⠍⠥⠝⠊⠉⠁⠞⠊⠕⠝

Free

⠠⠋⠗⠑⠑

Up to 14 days

⠠⠥⠏⠀⠞⠕⠀⠼⠁⠙⠀⠙⠁⠽⠎

⠼⠑

Access and Provision of Information

⠠⠁⠉⠉⠑⠎⠎⠀⠁⠝⠙⠀⠠⠏⠗⠕⠧⠊⠎⠊⠕⠝⠀⠕⠋⠀⠠⠊⠝⠋⠕⠗⠍⠁⠞⠊⠕⠝

Written request

⠠⠺⠗⠊⠞⠞⠑⠝⠀⠗⠑⠟⠥⠑⠎⠞

Dept of Administration, Communications, Legal Affairs

⠠⠙⠑⠏⠞⠀⠕⠋⠀⠠⠁⠙⠍⠊⠝⠊⠎⠞⠗⠁⠞⠊⠕⠝⠂⠀⠠⠉⠕⠍⠍⠥⠝⠊⠉⠁⠞⠊⠕⠝⠎⠂⠀⠠⠇⠑⠛⠁⠇⠀⠠⠁⠋⠋⠁⠊⠗⠎

Free

⠠⠋⠗⠑⠑

Up to 14 days

⠠⠥⠏⠀⠞⠕⠀⠼⠁⠙⠀⠙⠁⠽⠎

⠼⠋

Safe and Secure Work Environment

⠠⠎⠁⠋⠑⠀⠁⠝⠙⠀⠠⠎⠑⠉⠥⠗⠑⠀⠠⠺⠕⠗⠅⠀⠠⠑⠝⠧⠊⠗⠕⠝⠍⠑⠝⠞

Adequate resources Cooperation and vigilance

⠠⠁⠙⠑⠟⠥⠁⠞⠑⠀⠗⠑⠎⠕⠥⠗⠉⠑⠎ ⠠⠉⠕⠕⠏⠑⠗⠁⠞⠊⠕⠝⠀⠁⠝⠙⠀⠧⠊⠛⠊⠇⠁⠝⠉⠑

Dept of Administration & HR Management

⠠⠙⠑⠏⠞⠀⠕⠋⠀⠠⠁⠙⠍⠊⠝⠊⠎⠞⠗⠁⠞⠊⠕⠝⠀⠯⠀⠠⠓⠠⠗⠀⠠⠍⠁⠝⠁⠛⠑⠍⠑⠝⠞

Free

⠠⠋⠗⠑⠑

Continuous

⠠⠉⠕⠝⠞⠊⠝⠥⠕⠥⠎

⠼⠛

Performance reporting

⠠⠏⠑⠗⠋⠕⠗⠍⠁⠝⠉⠑⠀⠗⠑⠏⠕⠗⠞⠊⠝⠛

Performance targets Evaluation reports Performance contract

⠠⠏⠑⠗⠋⠕⠗⠍⠁⠝⠉⠑⠀⠞⠁⠗⠛⠑⠞⠎ ⠠⠑⠧⠁⠇⠥⠁⠞⠊⠕⠝⠀⠗⠑⠏⠕⠗⠞⠎ ⠠⠏⠑⠗⠋⠕⠗⠍⠁⠝⠉⠑⠀⠉⠕⠝⠞⠗⠁⠉⠞

Dept of Central Planning & Project Monitoring

⠠⠙⠑⠏⠞⠀⠕⠋⠀⠠⠉⠑⠝⠞⠗⠁⠇⠀⠠⠏⠇⠁⠝⠝⠊⠝⠛⠀⠯⠀⠠⠏⠗⠕⠚⠑⠉⠞⠀⠠⠍⠕⠝⠊⠞⠕⠗⠊⠝⠛

Free

⠠⠋⠗⠑⠑

Quarterly & Annually

⠠⠟⠥⠁⠗⠞⠑⠗⠇⠽⠀⠯⠀⠠⠁⠝⠝⠥⠁⠇⠇⠽

Human Resource Development (Training)

⠠⠓⠥⠍⠁⠝⠀⠠⠗⠑⠎⠕⠥⠗⠉⠑⠀⠠⠙⠑⠧⠑⠇⠕⠏⠍⠑⠝⠞⠀⠐⠣⠠⠞⠗⠁⠊⠝⠊⠝⠛⠐⠜

Application and admission letter Meet requirements

⠠⠁⠏⠏⠇⠊⠉⠁⠞⠊⠕⠝⠀⠁⠝⠙⠀⠁⠙⠍⠊⠎⠎⠊⠕⠝⠀⠇⠑⠞⠞⠑⠗ ⠠⠍⠑⠑⠞⠀⠗⠑⠟⠥⠊⠗⠑⠍⠑⠝⠞⠎

Dept of HR Management & Development

⠠⠙⠑⠏⠞⠀⠕⠋⠀⠠⠓⠠⠗⠀⠠⠍⠁⠝⠁⠛⠑⠍⠑⠝⠞⠀⠯⠀⠠⠙⠑⠧⠑⠇⠕⠏⠍⠑⠝⠞

Per fee structure

⠠⠏⠑⠗⠀⠋⠑⠑⠀⠎⠞⠗⠥⠉⠞⠥⠗⠑

1 month

⠼⠁⠀⠍⠕⠝⠞⠓

Internship and Attachment

⠠⠊⠝⠞⠑⠗⠝⠎⠓⠊⠏⠀⠁⠝⠙⠀⠠⠁⠞⠞⠁⠉⠓⠍⠑⠝⠞

Receive and deploy PSC interns Submit reports Application Meet requirements

⠠⠗⠑⠉⠑⠊⠧⠑⠀⠁⠝⠙⠀⠙⠑⠏⠇⠕⠽⠀⠠⠏⠠⠎⠠⠉⠀⠊⠝⠞⠑⠗⠝⠎ ⠠⠎⠥⠃⠍⠊⠞⠀⠗⠑⠏⠕⠗⠞⠎ ⠠⠁⠏⠏⠇⠊⠉⠁⠞⠊⠕⠝ ⠠⠍⠑⠑⠞⠀⠗⠑⠟⠥⠊⠗⠑⠍⠑⠝⠞⠎

Dept of HR Management & Development

⠠⠙⠑⠏⠞⠀⠕⠋⠀⠠⠓⠠⠗⠀⠠⠍⠁⠝⠁⠛⠑⠍⠑⠝⠞⠀⠯⠀⠠⠙⠑⠧⠑⠇⠕⠏⠍⠑⠝⠞

Free

⠠⠋⠗⠑⠑

Up to 14 days

⠠⠥⠏⠀⠞⠕⠀⠼⠁⠙⠀⠙⠁⠽⠎

Human Resource Management Services

⠠⠓⠥⠍⠁⠝⠀⠠⠗⠑⠎⠕⠥⠗⠉⠑⠀⠠⠍⠁⠝⠁⠛⠑⠍⠑⠝⠞⠀⠠⠎⠑⠗⠧⠊⠉⠑⠎

Written requests Meet requirements

⠠⠺⠗⠊⠞⠞⠑⠝⠀⠗⠑⠟⠥⠑⠎⠞⠎ ⠠⠍⠑⠑⠞⠀⠗⠑⠟⠥⠊⠗⠑⠍⠑⠝⠞⠎

Dept of HR Management & Development

⠠⠙⠑⠏⠞⠀⠕⠋⠀⠠⠓⠠⠗⠀⠠⠍⠁⠝⠁⠛⠑⠍⠑⠝⠞⠀⠯⠀⠠⠙⠑⠧⠑⠇⠕⠏⠍⠑⠝⠞

Free

⠠⠋⠗⠑⠑

Up to 14 days

⠠⠥⠏⠀⠞⠕⠀⠼⠁⠙⠀⠙⠁⠽⠎

Employee benefits and remuneration / Personnel records

⠠⠑⠍⠏⠇⠕⠽⠑⠑⠀⠃⠑⠝⠑⠋⠊⠞⠎⠀⠁⠝⠙⠀⠗⠑⠍⠥⠝⠑⠗⠁⠞⠊⠕⠝⠀⠸⠌⠀⠠⠏⠑⠗⠎⠕⠝⠝⠑⠇⠀⠗⠑⠉⠕⠗⠙⠎

Up to date individual documents Meet requirements

⠠⠥⠏⠀⠞⠕⠀⠙⠁⠞⠑⠀⠊⠝⠙⠊⠧⠊⠙⠥⠁⠇⠀⠙⠕⠉⠥⠍⠑⠝⠞⠎ ⠠⠍⠑⠑⠞⠀⠗⠑⠟⠥⠊⠗⠑⠍⠑⠝⠞⠎

Dept of HR Management & Development

⠠⠙⠑⠏⠞⠀⠕⠋⠀⠠⠓⠠⠗⠀⠠⠍⠁⠝⠁⠛⠑⠍⠑⠝⠞⠀⠯⠀⠠⠙⠑⠧⠑⠇⠕⠏⠍⠑⠝⠞

Free

⠠⠋⠗⠑⠑

Up to 5 days

⠠⠥⠏⠀⠞⠕⠀⠼⠑⠀⠙⠁⠽⠎

Employee service awards and recognition

⠠⠑⠍⠏⠇⠕⠽⠑⠑⠀⠎⠑⠗⠧⠊⠉⠑⠀⠁⠺⠁⠗⠙⠎⠀⠁⠝⠙⠀⠗⠑⠉⠕⠛⠝⠊⠞⠊⠕⠝

Performance reports Citation

⠠⠏⠑⠗⠋⠕⠗⠍⠁⠝⠉⠑⠀⠗⠑⠏⠕⠗⠞⠎ ⠠⠉⠊⠞⠁⠞⠊⠕⠝

Dept of HR & Administration

⠠⠙⠑⠏⠞⠀⠕⠋⠀⠠⠓⠠⠗⠀⠯⠀⠠⠁⠙⠍⠊⠝⠊⠎⠞⠗⠁⠞⠊⠕⠝

Free

⠠⠋⠗⠑⠑

Annually

⠠⠁⠝⠝⠥⠁⠇⠇⠽

Access to Ministry tenders

⠠⠁⠉⠉⠑⠎⠎⠀⠞⠕⠀⠠⠍⠊⠝⠊⠎⠞⠗⠽⠀⠞⠑⠝⠙⠑⠗⠎

⠠⠗⠑⠛⠊⠎⠞⠑⠗⠀⠕⠝⠀⠠⠊⠠⠋⠠⠍⠠⠊⠠⠎⠀⠏⠕⠗⠞⠁⠇ ⠠⠏⠗⠑⠟⠥⠁⠇⠊⠋⠊⠉⠁⠞⠊⠕⠝ ⠠⠁⠏⠏⠇⠊⠉⠁⠞⠊⠕⠝

Dept of Supply Chain Management

⠠⠙⠑⠏⠞⠀⠕⠋⠀⠠⠎⠥⠏⠏⠇⠽⠀⠠⠉⠓⠁⠊⠝⠀⠠⠍⠁⠝⠁⠛⠑⠍⠑⠝⠞

Free

⠠⠋⠗⠑⠑

1 day

⠼⠁⠀⠙⠁⠽

Notification of Bid outcomes

⠠⠝⠕⠞⠊⠋⠊⠉⠁⠞⠊⠕⠝⠀⠕⠋⠀⠠⠃⠊⠙⠀⠕⠥⠞⠉⠕⠍⠑⠎

Access e-procurement portal

⠠⠁⠉⠉⠑⠎⠎⠀⠑⠤⠏⠗⠕⠉⠥⠗⠑⠍⠑⠝⠞⠀⠏⠕⠗⠞⠁⠇

Dept of Supply Chain Management

⠠⠙⠑⠏⠞⠀⠕⠋⠀⠠⠎⠥⠏⠏⠇⠽⠀⠠⠉⠓⠁⠊⠝⠀⠠⠍⠁⠝⠁⠛⠑⠍⠑⠝⠞

Free

⠠⠋⠗⠑⠑

1 day

⠼⠁⠀⠙⠁⠽

Processing of payments to suppliers

⠠⠏⠗⠕⠉⠑⠎⠎⠊⠝⠛⠀⠕⠋⠀⠏⠁⠽⠍⠑⠝⠞⠎⠀⠞⠕⠀⠎⠥⠏⠏⠇⠊⠑⠗⠎

Invoice, Purchase Order, delivery docs Valid KRA pin & tax compliance Relevant documentation

⠠⠊⠝⠧⠕⠊⠉⠑⠂⠀⠠⠏⠥⠗⠉⠓⠁⠎⠑⠀⠠⠕⠗⠙⠑⠗⠂⠀⠙⠑⠇⠊⠧⠑⠗⠽⠀⠙⠕⠉⠎ ⠠⠧⠁⠇⠊⠙⠀⠠⠅⠠⠗⠠⠁⠀⠏⠊⠝⠀⠯⠀⠞⠁⠭⠀⠉⠕⠍⠏⠇⠊⠁⠝⠉⠑ ⠠⠗⠑⠇⠑⠧⠁⠝⠞⠀⠙⠕⠉⠥⠍⠑⠝⠞⠁⠞⠊⠕⠝

Dept of Finance and Accounts

⠠⠙⠑⠏⠞⠀⠕⠋⠀⠠⠋⠊⠝⠁⠝⠉⠑⠀⠁⠝⠙⠀⠠⠁⠉⠉⠕⠥⠝⠞⠎

Free

⠠⠋⠗⠑⠑

Up to 30 days

⠠⠥⠏⠀⠞⠕⠀⠼⠉⠚⠀⠙⠁⠽⠎

Disposal of Obsolete Stores

⠠⠙⠊⠎⠏⠕⠎⠁⠇⠀⠕⠋⠀⠠⠕⠃⠎⠕⠇⠑⠞⠑⠀⠠⠎⠞⠕⠗⠑⠎

Submission of bids

⠠⠎⠥⠃⠍⠊⠎⠎⠊⠕⠝⠀⠕⠋⠀⠃⠊⠙⠎

Dept of Supply Chain Management

⠠⠙⠑⠏⠞⠀⠕⠋⠀⠠⠎⠥⠏⠏⠇⠽⠀⠠⠉⠓⠁⠊⠝⠀⠠⠍⠁⠝⠁⠛⠑⠍⠑⠝⠞

Free

⠠⠋⠗⠑⠑

60 days from advertisement

⠼⠋⠚⠀⠙⠁⠽⠎⠀⠋⠗⠕⠍⠀⠁⠙⠧⠑⠗⠞⠊⠎⠑⠍⠑⠝⠞

MTEF budget preparation and submission

⠠⠍⠠⠞⠠⠑⠠⠋⠀⠃⠥⠙⠛⠑⠞⠀⠏⠗⠑⠏⠁⠗⠁⠞⠊⠕⠝⠀⠁⠝⠙⠀⠎⠥⠃⠍⠊⠎⠎⠊⠕⠝

Public participation

⠠⠏⠥⠃⠇⠊⠉⠀⠏⠁⠗⠞⠊⠉⠊⠏⠁⠞⠊⠕⠝

Dept of Finance and Planning

⠠⠙⠑⠏⠞⠀⠕⠋⠀⠠⠋⠊⠝⠁⠝⠉⠑⠀⠁⠝⠙⠀⠠⠏⠇⠁⠝⠝⠊⠝⠛

Free

⠠⠋⠗⠑⠑

By end of December annually

⠠⠃⠽⠀⠑⠝⠙⠀⠕⠋⠀⠠⠙⠑⠉⠑⠍⠃⠑⠗⠀⠁⠝⠝⠥⠁⠇⠇⠽

⠼⠓

Electronic access to Ministry services and information

⠠⠑⠇⠑⠉⠞⠗⠕⠝⠊⠉⠀⠁⠉⠉⠑⠎⠎⠀⠞⠕⠀⠠⠍⠊⠝⠊⠎⠞⠗⠽⠀⠎⠑⠗⠧⠊⠉⠑⠎⠀⠁⠝⠙⠀⠊⠝⠋⠕⠗⠍⠁⠞⠊⠕⠝

⠠⠇⠕⠛⠀⠊⠝⠀⠞⠕⠀⠠⠍⠊⠝⠊⠎⠞⠗⠽⠀⠺⠑⠃⠎⠊⠞⠑

Dept of ICT

⠠⠙⠑⠏⠞⠀⠕⠋⠀⠠⠊⠠⠉⠠⠞

Free

⠠⠋⠗⠑⠑

Immediate

⠠⠊⠍⠍⠑⠙⠊⠁⠞⠑

⠼⠊

Parliamentary & Legal Services - Parliamentary Responses

⠠⠏⠁⠗⠇⠊⠁⠍⠑⠝⠞⠁⠗⠽⠀⠯⠀⠠⠇⠑⠛⠁⠇⠀⠠⠎⠑⠗⠧⠊⠉⠑⠎⠀⠤⠀⠠⠏⠁⠗⠇⠊⠁⠍⠑⠝⠞⠁⠗⠽⠀⠠⠗⠑⠎⠏⠕⠝⠎⠑⠎

Parliamentary queries

⠠⠏⠁⠗⠇⠊⠁⠍⠑⠝⠞⠁⠗⠽⠀⠟⠥⠑⠗⠊⠑⠎

Dept of Administration

⠠⠙⠑⠏⠞⠀⠕⠋⠀⠠⠁⠙⠍⠊⠝⠊⠎⠞⠗⠁⠞⠊⠕⠝

Free

⠠⠋⠗⠑⠑

Up to 5 days or as stipulated

⠠⠥⠏⠀⠞⠕⠀⠼⠑⠀⠙⠁⠽⠎⠀⠕⠗⠀⠁⠎⠀⠎⠞⠊⠏⠥⠇⠁⠞⠑⠙

⠼⠁⠚

Respond to legal issues

⠠⠗⠑⠎⠏⠕⠝⠙⠀⠞⠕⠀⠇⠑⠛⠁⠇⠀⠊⠎⠎⠥⠑⠎

Legal suits and notices

⠠⠇⠑⠛⠁⠇⠀⠎⠥⠊⠞⠎⠀⠁⠝⠙⠀⠝⠕⠞⠊⠉⠑⠎

Legal Affairs Unit, Dept of Administration

⠠⠇⠑⠛⠁⠇⠀⠠⠁⠋⠋⠁⠊⠗⠎⠀⠠⠥⠝⠊⠞⠂⠀⠠⠙⠑⠏⠞⠀⠕⠋⠀⠠⠁⠙⠍⠊⠝⠊⠎⠞⠗⠁⠞⠊⠕⠝

Free

⠠⠋⠗⠑⠑

Up to 7 days or as stipulated

⠠⠥⠏⠀⠞⠕⠀⠼⠛⠀⠙⠁⠽⠎⠀⠕⠗⠀⠁⠎⠀⠎⠞⠊⠏⠥⠇⠁⠞⠑⠙

⠼⠁⠁

Anti-Corruption - Report corruption allegations

⠠⠁⠝⠞⠊⠤⠠⠉⠕⠗⠗⠥⠏⠞⠊⠕⠝⠀⠤⠀⠠⠗⠑⠏⠕⠗⠞⠀⠉⠕⠗⠗⠥⠏⠞⠊⠕⠝⠀⠁⠇⠇⠑⠛⠁⠞⠊⠕⠝⠎

Written request for information

⠠⠺⠗⠊⠞⠞⠑⠝⠀⠗⠑⠟⠥⠑⠎⠞⠀⠋⠕⠗⠀⠊⠝⠋⠕⠗⠍⠁⠞⠊⠕⠝

Dept of Administration & Legal Affairs

⠠⠙⠑⠏⠞⠀⠕⠋⠀⠠⠁⠙⠍⠊⠝⠊⠎⠞⠗⠁⠞⠊⠕⠝⠀⠯⠀⠠⠇⠑⠛⠁⠇⠀⠠⠁⠋⠋⠁⠊⠗⠎

Free

⠠⠋⠗⠑⠑

Up to 3 days

⠠⠥⠏⠀⠞⠕⠀⠼⠉⠀⠙⠁⠽⠎

⠼⠁⠃

Public Communication Services (Newsletters, Media Briefings, Proactive Disclosure)

⠠⠏⠥⠃⠇⠊⠉⠀⠠⠉⠕⠍⠍⠥⠝⠊⠉⠁⠞⠊⠕⠝⠀⠠⠎⠑⠗⠧⠊⠉⠑⠎⠀⠐⠣⠠⠝⠑⠺⠎⠇⠑⠞⠞⠑⠗⠎⠂⠀⠠⠍⠑⠙⠊⠁⠀⠠⠃⠗⠊⠑⠋⠊⠝⠛⠎⠂⠀⠠⠏⠗⠕⠁⠉⠞⠊⠧⠑⠀⠠⠙⠊⠎⠉⠇⠕⠎⠥⠗⠑⠐⠜

On request Media channels MOH website Social media

⠠⠕⠝⠀⠗⠑⠟⠥⠑⠎⠞ ⠠⠍⠑⠙⠊⠁⠀⠉⠓⠁⠝⠝⠑⠇⠎ ⠠⠍⠠⠕⠠⠓⠀⠺⠑⠃⠎⠊⠞⠑ ⠠⠎⠕⠉⠊⠁⠇⠀⠍⠑⠙⠊⠁

Public Communications Unit

⠠⠏⠥⠃⠇⠊⠉⠀⠠⠉⠕⠍⠍⠥⠝⠊⠉⠁⠞⠊⠕⠝⠎⠀⠠⠥⠝⠊⠞

Free

⠠⠋⠗⠑⠑

Up to 10 minutes

⠠⠥⠏⠀⠞⠕⠀⠼⠁⠚⠀⠍⠊⠝⠥⠞⠑⠎

⠼⠁⠉

Formulate and disseminate Government Policies

⠠⠋⠕⠗⠍⠥⠇⠁⠞⠑⠀⠁⠝⠙⠀⠙⠊⠎⠎⠑⠍⠊⠝⠁⠞⠑⠀⠠⠛⠕⠧⠑⠗⠝⠍⠑⠝⠞⠀⠠⠏⠕⠇⠊⠉⠊⠑⠎

Stakeholder participation Ministry website Electronic and print media Enquire from MOH Public Communications

⠠⠎⠞⠁⠅⠑⠓⠕⠇⠙⠑⠗⠀⠏⠁⠗⠞⠊⠉⠊⠏⠁⠞⠊⠕⠝ ⠠⠍⠊⠝⠊⠎⠞⠗⠽⠀⠺⠑⠃⠎⠊⠞⠑ ⠠⠑⠇⠑⠉⠞⠗⠕⠝⠊⠉⠀⠁⠝⠙⠀⠏⠗⠊⠝⠞⠀⠍⠑⠙⠊⠁ ⠠⠑⠝⠟⠥⠊⠗⠑⠀⠋⠗⠕⠍⠀⠠⠍⠠⠕⠠⠓⠀⠠⠏⠥⠃⠇⠊⠉⠀⠠⠉⠕⠍⠍⠥⠝⠊⠉⠁⠞⠊⠕⠝⠎

Directorate of Family Health Directorate of Curative & Nursing Services Directorate of Health Products & Technologies Directorate of Health Finance, Digital Health, Policy & Research

⠠⠙⠊⠗⠑⠉⠞⠕⠗⠁⠞⠑⠀⠕⠋⠀⠠⠋⠁⠍⠊⠇⠽⠀⠠⠓⠑⠁⠇⠞⠓ ⠠⠙⠊⠗⠑⠉⠞⠕⠗⠁⠞⠑⠀⠕⠋⠀⠠⠉⠥⠗⠁⠞⠊⠧⠑⠀⠯⠀⠠⠝⠥⠗⠎⠊⠝⠛⠀⠠⠎⠑⠗⠧⠊⠉⠑⠎ ⠠⠙⠊⠗⠑⠉⠞⠕⠗⠁⠞⠑⠀⠕⠋⠀⠠⠓⠑⠁⠇⠞⠓⠀⠠⠏⠗⠕⠙⠥⠉⠞⠎⠀⠯⠀⠠⠞⠑⠉⠓⠝⠕⠇⠕⠛⠊⠑⠎ ⠠⠙⠊⠗⠑⠉⠞⠕⠗⠁⠞⠑⠀⠕⠋⠀⠠⠓⠑⠁⠇⠞⠓⠀⠠⠋⠊⠝⠁⠝⠉⠑⠂⠀⠠⠙⠊⠛⠊⠞⠁⠇⠀⠠⠓⠑⠁⠇⠞⠓⠂⠀⠠⠏⠕⠇⠊⠉⠽⠀⠯⠀⠠⠗⠑⠎⠑⠁⠗⠉⠓

Free

⠠⠋⠗⠑⠑

Up to 6 months

⠠⠥⠏⠀⠞⠕⠀⠼⠋⠀⠍⠕⠝⠞⠓⠎

⠼⠁⠙

Formulate, review and disseminate Health Sector Standards and Guidelines

⠠⠋⠕⠗⠍⠥⠇⠁⠞⠑⠂⠀⠗⠑⠧⠊⠑⠺⠀⠁⠝⠙⠀⠙⠊⠎⠎⠑⠍⠊⠝⠁⠞⠑⠀⠠⠓⠑⠁⠇⠞⠓⠀⠠⠎⠑⠉⠞⠕⠗⠀⠠⠎⠞⠁⠝⠙⠁⠗⠙⠎⠀⠁⠝⠙⠀⠠⠛⠥⠊⠙⠑⠇⠊⠝⠑⠎

Stakeholder participation Ministry website Media Enquire from MOH Public Communications

⠠⠎⠞⠁⠅⠑⠓⠕⠇⠙⠑⠗⠀⠏⠁⠗⠞⠊⠉⠊⠏⠁⠞⠊⠕⠝ ⠠⠍⠊⠝⠊⠎⠞⠗⠽⠀⠺⠑⠃⠎⠊⠞⠑ ⠠⠍⠑⠙⠊⠁ ⠠⠑⠝⠟⠥⠊⠗⠑⠀⠋⠗⠕⠍⠀⠠⠍⠠⠕⠠⠓⠀⠠⠏⠥⠃⠇⠊⠉⠀⠠⠉⠕⠍⠍⠥⠝⠊⠉⠁⠞⠊⠕⠝⠎

Directorate of Family Health Directorate of Curative & Nursing Services Directorate of Health Products & Technologies Directorate of Health Finance, Digital Health, Policy & Research

Free

⠠⠋⠗⠑⠑

Up to 6 months

⠠⠥⠏⠀⠞⠕⠀⠼⠋⠀⠍⠕⠝⠞⠓⠎

⠼⠁⠑

Forensic and Pathology Services

⠠⠋⠕⠗⠑⠝⠎⠊⠉⠀⠁⠝⠙⠀⠠⠏⠁⠞⠓⠕⠇⠕⠛⠽⠀⠠⠎⠑⠗⠧⠊⠉⠑⠎

Request Forms Court Orders Specimens

⠠⠗⠑⠟⠥⠑⠎⠞⠀⠠⠋⠕⠗⠍⠎ ⠠⠉⠕⠥⠗⠞⠀⠠⠕⠗⠙⠑⠗⠎ ⠠⠎⠏⠑⠉⠊⠍⠑⠝⠎

Directorate of Curative and Nursing Services

⠠⠙⠊⠗⠑⠉⠞⠕⠗⠁⠞⠑⠀⠕⠋⠀⠠⠉⠥⠗⠁⠞⠊⠧⠑⠀⠁⠝⠙⠀⠠⠝⠥⠗⠎⠊⠝⠛⠀⠠⠎⠑⠗⠧⠊⠉⠑⠎

Free

⠠⠋⠗⠑⠑

Up to 14 days or as stipulated

⠠⠥⠏⠀⠞⠕⠀⠼⠁⠙⠀⠙⠁⠽⠎⠀⠕⠗⠀⠁⠎⠀⠎⠞⠊⠏⠥⠇⠁⠞⠑⠙

⠼⠁⠋

Research and Development - Permit to conduct research in health facilities

⠠⠗⠑⠎⠑⠁⠗⠉⠓⠀⠁⠝⠙⠀⠠⠙⠑⠧⠑⠇⠕⠏⠍⠑⠝⠞⠀⠤⠀⠠⠏⠑⠗⠍⠊⠞⠀⠞⠕⠀⠉⠕⠝⠙⠥⠉⠞⠀⠗⠑⠎⠑⠁⠗⠉⠓⠀⠊⠝⠀⠓⠑⠁⠇⠞⠓⠀⠋⠁⠉⠊⠇⠊⠞⠊⠑⠎

Request for permit

⠠⠗⠑⠟⠥⠑⠎⠞⠀⠋⠕⠗⠀⠏⠑⠗⠍⠊⠞

Directorate of Health Finance, Digital Health, Policy & Research

⠠⠙⠊⠗⠑⠉⠞⠕⠗⠁⠞⠑⠀⠕⠋⠀⠠⠓⠑⠁⠇⠞⠓⠀⠠⠋⠊⠝⠁⠝⠉⠑⠂⠀⠠⠙⠊⠛⠊⠞⠁⠇⠀⠠⠓⠑⠁⠇⠞⠓⠂⠀⠠⠏⠕⠇⠊⠉⠽⠀⠯⠀⠠⠗⠑⠎⠑⠁⠗⠉⠓

Free

⠠⠋⠗⠑⠑

Up to 21 days

⠠⠥⠏⠀⠞⠕⠀⠼⠃⠁⠀⠙⠁⠽⠎

Research - Permit to access Ministry data for research

⠠⠗⠑⠎⠑⠁⠗⠉⠓⠀⠤⠀⠠⠏⠑⠗⠍⠊⠞⠀⠞⠕⠀⠁⠉⠉⠑⠎⠎⠀⠠⠍⠊⠝⠊⠎⠞⠗⠽⠀⠙⠁⠞⠁⠀⠋⠕⠗⠀⠗⠑⠎⠑⠁⠗⠉⠓

Request for permit

⠠⠗⠑⠟⠥⠑⠎⠞⠀⠋⠕⠗⠀⠏⠑⠗⠍⠊⠞

Directorate of Health Finance, Digital Health, Policy & Research

Free

⠠⠋⠗⠑⠑

Up to 21 days

⠠⠥⠏⠀⠞⠕⠀⠼⠃⠁⠀⠙⠁⠽⠎

Research - Permit to transfer biological samples abroad

⠠⠗⠑⠎⠑⠁⠗⠉⠓⠀⠤⠀⠠⠏⠑⠗⠍⠊⠞⠀⠞⠕⠀⠞⠗⠁⠝⠎⠋⠑⠗⠀⠃⠊⠕⠇⠕⠛⠊⠉⠁⠇⠀⠎⠁⠍⠏⠇⠑⠎⠀⠁⠃⠗⠕⠁⠙

Request for permit

⠠⠗⠑⠟⠥⠑⠎⠞⠀⠋⠕⠗⠀⠏⠑⠗⠍⠊⠞

Directorate of Health Finance, Digital Health, Policy & Research

Free

⠠⠋⠗⠑⠑

Up to 21 days

⠠⠥⠏⠀⠞⠕⠀⠼⠃⠁⠀⠙⠁⠽⠎

⠼⠁⠛

Capacity building of Counties

⠠⠉⠁⠏⠁⠉⠊⠞⠽⠀⠃⠥⠊⠇⠙⠊⠝⠛⠀⠕⠋⠀⠠⠉⠕⠥⠝⠞⠊⠑⠎

Request from Counties Health needs

⠠⠗⠑⠟⠥⠑⠎⠞⠀⠋⠗⠕⠍⠀⠠⠉⠕⠥⠝⠞⠊⠑⠎ ⠠⠓⠑⠁⠇⠞⠓⠀⠝⠑⠑⠙⠎

Directorate of Family Health Directorate of Curative & Nursing Services Directorate of Health Products & Technologies Directorate of Health Finance, Digital Health, Policy & Research Dept of Central Planning & Project Monitoring

Free

⠠⠋⠗⠑⠑

1 month

⠼⠁⠀⠍⠕⠝⠞⠓

⠼⠁⠓

Blood Transfusion Services

⠠⠃⠇⠕⠕⠙⠀⠠⠞⠗⠁⠝⠎⠋⠥⠎⠊⠕⠝⠀⠠⠎⠑⠗⠧⠊⠉⠑⠎

Requisition for blood by hospitals

⠠⠗⠑⠟⠥⠊⠎⠊⠞⠊⠕⠝⠀⠋⠕⠗⠀⠃⠇⠕⠕⠙⠀⠃⠽⠀⠓⠕⠎⠏⠊⠞⠁⠇⠎

Directorate of Blood Transfusion Services

⠠⠙⠊⠗⠑⠉⠞⠕⠗⠁⠞⠑⠀⠕⠋⠀⠠⠃⠇⠕⠕⠙⠀⠠⠞⠗⠁⠝⠎⠋⠥⠎⠊⠕⠝⠀⠠⠎⠑⠗⠧⠊⠉⠑⠎

Free

⠠⠋⠗⠑⠑

30 minutes

⠼⠉⠚⠀⠍⠊⠝⠥⠞⠑⠎

⠼⠁⠊

Tax exemption

⠠⠞⠁⠭⠀⠑⠭⠑⠍⠏⠞⠊⠕⠝

Application with relevant documents

⠠⠁⠏⠏⠇⠊⠉⠁⠞⠊⠕⠝⠀⠺⠊⠞⠓⠀⠗⠑⠇⠑⠧⠁⠝⠞⠀⠙⠕⠉⠥⠍⠑⠝⠞⠎

Dept of Administration

⠠⠙⠑⠏⠞⠀⠕⠋⠀⠠⠁⠙⠍⠊⠝⠊⠎⠞⠗⠁⠞⠊⠕⠝

Free

⠠⠋⠗⠑⠑

Up to 5 days

⠠⠥⠏⠀⠞⠕⠀⠼⠑⠀⠙⠁⠽⠎

⠼⠃⠚

Vetting for Income Tax Exemption

⠠⠧⠑⠞⠞⠊⠝⠛⠀⠋⠕⠗⠀⠠⠊⠝⠉⠕⠍⠑⠀⠠⠞⠁⠭⠀⠠⠑⠭⠑⠍⠏⠞⠊⠕⠝

Request from NCPWD Completed Disability Medical Assessment form Consultant/Specialist report if necessary

⠠⠗⠑⠟⠥⠑⠎⠞⠀⠋⠗⠕⠍⠀⠠⠝⠠⠉⠠⠏⠠⠺⠠⠙ ⠠⠉⠕⠍⠏⠇⠑⠞⠑⠙⠀⠠⠙⠊⠎⠁⠃⠊⠇⠊⠞⠽⠀⠠⠍⠑⠙⠊⠉⠁⠇⠀⠠⠁⠎⠎⠑⠎⠎⠍⠑⠝⠞⠀⠋⠕⠗⠍ ⠠⠉⠕⠝⠎⠥⠇⠞⠁⠝⠞⠸⠌⠠⠎⠏⠑⠉⠊⠁⠇⠊⠎⠞⠀⠗⠑⠏⠕⠗⠞⠀⠊⠋⠀⠝⠑⠉⠑⠎⠎⠁⠗⠽

Directorate of Curative and Nursing Services

⠠⠙⠊⠗⠑⠉⠞⠕⠗⠁⠞⠑⠀⠕⠋⠀⠠⠉⠥⠗⠁⠞⠊⠧⠑⠀⠁⠝⠙⠀⠠⠝⠥⠗⠎⠊⠝⠛⠀⠠⠎⠑⠗⠧⠊⠉⠑⠎

Free

⠠⠋⠗⠑⠑

Up to 30 days

⠠⠥⠏⠀⠞⠕⠀⠼⠉⠚⠀⠙⠁⠽⠎

⠼⠃⠁

Second Opinion for extension of service by PSC

⠠⠎⠑⠉⠕⠝⠙⠀⠠⠕⠏⠊⠝⠊⠕⠝⠀⠋⠕⠗⠀⠑⠭⠞⠑⠝⠎⠊⠕⠝⠀⠕⠋⠀⠎⠑⠗⠧⠊⠉⠑⠀⠃⠽⠀⠠⠏⠠⠎⠠⠉

PSC request for second opinion Completed Disability Medical Assessment form Consultant/Specialist report if necessary

⠠⠏⠠⠎⠠⠉⠀⠗⠑⠟⠥⠑⠎⠞⠀⠋⠕⠗⠀⠎⠑⠉⠕⠝⠙⠀⠕⠏⠊⠝⠊⠕⠝ ⠠⠉⠕⠍⠏⠇⠑⠞⠑⠙⠀⠠⠙⠊⠎⠁⠃⠊⠇⠊⠞⠽⠀⠠⠍⠑⠙⠊⠉⠁⠇⠀⠠⠁⠎⠎⠑⠎⠎⠍⠑⠝⠞⠀⠋⠕⠗⠍ ⠠⠉⠕⠝⠎⠥⠇⠞⠁⠝⠞⠸⠌⠠⠎⠏⠑⠉⠊⠁⠇⠊⠎⠞⠀⠗⠑⠏⠕⠗⠞⠀⠊⠋⠀⠝⠑⠉⠑⠎⠎⠁⠗⠽

Directorate of Curative and Nursing Services

⠠⠙⠊⠗⠑⠉⠞⠕⠗⠁⠞⠑⠀⠕⠋⠀⠠⠉⠥⠗⠁⠞⠊⠧⠑⠀⠁⠝⠙⠀⠠⠝⠥⠗⠎⠊⠝⠛⠀⠠⠎⠑⠗⠧⠊⠉⠑⠎

Free

⠠⠋⠗⠑⠑

Up to 30 days

⠠⠥⠏⠀⠞⠕⠀⠼⠉⠚⠀⠙⠁⠽⠎

⠼⠃⠃

Appeal for Disability Medical Assessment

⠠⠁⠏⠏⠑⠁⠇⠀⠋⠕⠗⠀⠠⠙⠊⠎⠁⠃⠊⠇⠊⠞⠽⠀⠠⠍⠑⠙⠊⠉⠁⠇⠀⠠⠁⠎⠎⠑⠎⠎⠍⠑⠝⠞

Request for re-assessment by client Completed Disability Medical Assessment form Consultant/Specialist report if necessary

⠠⠗⠑⠟⠥⠑⠎⠞⠀⠋⠕⠗⠀⠗⠑⠤⠁⠎⠎⠑⠎⠎⠍⠑⠝⠞⠀⠃⠽⠀⠉⠇⠊⠑⠝⠞ ⠠⠉⠕⠍⠏⠇⠑⠞⠑⠙⠀⠠⠙⠊⠎⠁⠃⠊⠇⠊⠞⠽⠀⠠⠍⠑⠙⠊⠉⠁⠇⠀⠠⠁⠎⠎⠑⠎⠎⠍⠑⠝⠞⠀⠋⠕⠗⠍ ⠠⠉⠕⠝⠎⠥⠇⠞⠁⠝⠞⠸⠌⠠⠎⠏⠑⠉⠊⠁⠇⠊⠎⠞⠀⠗⠑⠏⠕⠗⠞⠀⠊⠋⠀⠝⠑⠉⠑⠎⠎⠁⠗⠽

Directorate of Curative and Nursing Services

⠠⠙⠊⠗⠑⠉⠞⠕⠗⠁⠞⠑⠀⠕⠋⠀⠠⠉⠥⠗⠁⠞⠊⠧⠑⠀⠁⠝⠙⠀⠠⠝⠥⠗⠎⠊⠝⠛⠀⠠⠎⠑⠗⠧⠊⠉⠑⠎

Free

⠠⠋⠗⠑⠑

Up to 30 days

⠠⠥⠏⠀⠞⠕⠀⠼⠉⠚⠀⠙⠁⠽⠎

⠼⠃⠉

Recruitment

⠠⠗⠑⠉⠗⠥⠊⠞⠍⠑⠝⠞

Application with relevant documents

⠠⠁⠏⠏⠇⠊⠉⠁⠞⠊⠕⠝⠀⠺⠊⠞⠓⠀⠗⠑⠇⠑⠧⠁⠝⠞⠀⠙⠕⠉⠥⠍⠑⠝⠞⠎

Dept of Human Resource and Development

⠠⠙⠑⠏⠞⠀⠕⠋⠀⠠⠓⠥⠍⠁⠝⠀⠠⠗⠑⠎⠕⠥⠗⠉⠑⠀⠁⠝⠙⠀⠠⠙⠑⠧⠑⠇⠕⠏⠍⠑⠝⠞

Free

⠠⠋⠗⠑⠑

Up to 21 days

⠠⠥⠏⠀⠞⠕⠀⠼⠃⠁⠀⠙⠁⠽⠎

"COMMITMENT TO COURTESY AND EXCELLENCE IN SERVICE DELIVERY"

⠠⠉⠠⠕⠠⠍⠠⠍⠠⠊⠠⠞⠠⠍⠠⠑⠠⠝⠠⠞⠀⠠⠞⠠⠕⠀⠠⠉⠠⠕⠠⠥⠠⠗⠠⠞⠠⠑⠠⠎⠠⠽⠀⠠⠁⠠⠝⠠⠙⠀⠠⠑⠠⠭⠠⠉⠠⠑⠠⠇⠠⠇⠠⠑⠠⠝⠠⠉⠠⠑⠀⠠⠊⠠⠝⠀⠠⠎⠠⠑⠠⠗⠠⠧⠠⠊⠠⠉⠠⠑⠀⠠⠙⠠⠑⠠⠇⠠⠊⠠⠧⠠⠑⠠⠗⠠⠽

Any services not conforming to the above standards should be reported to:

The Principal Secretary

⠠⠞⠓⠑⠀⠠⠏⠗⠊⠝⠉⠊⠏⠁⠇⠀⠠⠎⠑⠉⠗⠑⠞⠁⠗⠽

State Dept for Medical Services, Afya House, Cathedral Road

P.O. Box 30016-00100 Nairobi, Kenya

Email: ps.medical@health.go.ke | http://www.health.go.ke

The Commission Secretary/CEO

⠠⠞⠓⠑⠀⠠⠉⠕⠍⠍⠊⠎⠎⠊⠕⠝⠀⠠⠎⠑⠉⠗⠑⠞⠁⠗⠽⠀⠠⠉⠠⠑⠠⠕

Commission on Administrative Justice

West End Towers, 2nd Floor, Waiyaki Way, P.O. Box 20414-00200 Nairobi

Tel: +254 (0) 20 2270000/2303000 | Email: complain@ombudsman.go.ke

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